Job Description
POSITION SUMMARY
CIVIC WORKS IS IMMEDIATELY HIRING A CENTRAL MARYLAND COMMUNITY OUTREACH COORDINATOR TO DRAMATICALLY INCREASE THE NUMBER OF LOW- AND MODERATE- INCOME HOMEOWNERS AND RENTERS -- SPECIFICALLY IN BALTIMORE COUNTY, HARFORD COUNTY, AND HOWARD COUNTY -- TAKING ADVANTAGE OF FREE HOME ENERGY EFFICIENCY AND SOLAR ENERGY INSTALLATION PROGRAMS. THE OUTREACH COORDINATOR WILL DIRECTLY ENGAGE WITH RESIDENTS THROUGH DIRECT OUTREACH AND EDUCATION ACTIVITIES AT COMMUNITY MEETINGS, COMMUNITY EVENTS, FESTIVALS, FARMERS MARKETS, ETC. WHEN ENGAGING WITH PROSPECTIVE CLIENTS, THE OUTREACH COORDINATOR WILL ANSWER QUESTIONS AND MOTIVATE CLIENTS TO GET STARTED ON THE SPOT BY APPLYING FOR ENERGY UPGRADE SERVICES AND SCHEDULING APPOINTMENTS. THE OUTREACH COORDINATOR WILL ALSO BUILD PARTNERSHIPS WITH COMMUNITY-BASED ORGANIZATIONS AND THEIR LEADERS TO SPREAD THE WORD ABOUT THE BENEFITS OF HOME ENERGY UPGRADES THROUGH TRUSTED MESSENGERS. THE OUTREACH COORDINATOR WILL FOCUS ON BUILDING THEIR PRESENCE AND INTERPERSONAL RELATIONSHIPS IN SPECIFIC GEOGRAPHIC AREAS AND ADAPTING THEIR FIELD PLANS AND MESSAGING TO DIFFERENT COMMUNITIES. THE OUTREACH COORDINATOR WILL BE RESPONSIBLE FOR THOROUGHLY TRACKING ALL PARTNERSHIPS, OUTREACH ACTIVITIES, AND CLIENTS IN OUR SALESFORCE DATABASE, SO THAT THE COORDINATOR MAY EVALUATE THE EFFECTIVENESS OF THEIR EFFORTS AND REPORT QUANTITATIVE RESULTS TO FUNDERS.
PRIMARY RESPONSIBILITIES:
BUILDING & MAINTAINING PARTNERSHIPS
BUILD PARTNERSHIPS WITH COMMUNITY ORGANIZATIONS AND LEADERS ACROSS CENTRAL MARYLAND, ENLISTING THEIR SUPPORT IN OUTREACH TO RESIDENTS ABOUT THE BENEFITS OF CIVIC WORKS ENERGY EFFICIENCY AND SOLAR ENERGY UPGRADE SERVICES.
BUILD TWO-WAY REFERRAL NETWORKS WITH STAFF AT OTHER COMMUNITY ORGANIZATIONS AND AGENCIES THAT PROVIDE ASSISTANCE TO LOW- AND MODERATE- INCOME CLIENTS WITH FINANCIAL, LEGAL, OR HOME REPAIR AND REMEDIATION SERVICES.
ORGANIZE COMMUNITY EVENTS, WORKSHOPS AND PRESENTATIONS FOR A VARIETY OF NEIGHBORHOOD GROUPS, CIVIC ASSOCIATIONS, WORKPLACES, AND FAITH-BASED ORGANIZATIONS.
REGULARLY ENTER PROFILE AND CONTACT INFORMATION FOR COMMUNITY PARTNERS INTO THE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM, SALESFORCE. LOG COMMUNICATIONS AND JOINT EVENTS WITH COMMUNITY PARTNERS IN SALESFORCE.
TRACK THE QUANTITATIVE RESULTS AND EVALUATE THE EFFECTIVENESS OF ALL COMMUNITY PARTNERSHIPS AND WORK TOWARD CONTINUOUS IMPROVEMENT.
DIRECT OUTREACH AND EDUCATION WITH HOMEOWNERS AND RENTERS
ENGAGE DIRECTLY WITH RESIDENTS THROUGH OUTREACH AT COMMUNITY EVENTS, PRESENTATIONS, AND PHONE CALLS. CUSTOMIZE MESSAGING TO MEET THE CUSTOMER’S NEEDS AND INTERESTS. MOTIVATE RESIDENTS TO SIGN UP FOR ENERGY UPGRADE SERVICES AND SCHEDULE APPOINTMENTS ON THE SPOT.
EDUCATE THE CUSTOMER ABOUT THE BENEFITS OF SIGNING UP FOR HOME ENERGY EFFICIENCY AND SOLAR SERVICES AND THEIR ELIGIBILITY FOR FREE AND/OR SUBSIDIZED HOME UPGRADES. EDUCATE THE CUSTOMER ABOUT WHAT TO EXPECT FROM THE PROCESS GOING FORWARD AFTER SIGN UP.
FOLLOW UP WITH CUSTOMERS AFTER ENERGY UPGRADES ARE COMPLETE TO ENLIST THEIR SUPPORT AS AMBASSADORS FOR THE PROGRAM AND ENROLL THEM AS “ENERGY CAPTAINS”.
ASSIST CUSTOMERS IN COMPLETING ONLINE INTAKE APPLICATIONS. REGULARLY ENTER CUSTOMER DATA INTO THE CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM, SALESFORCE.
TRACK THE QUANTITATIVE RESULTS AND EVALUATE THE EFFECTIVENESS OF ALL DIRECT OUTREACH ACTIVITIES AND WORK TOWARD CONTINUOUS IMPROVEMENT.
EDUCATION AND EXPERIENCE:
PRIOR EXPERIENCE WITH COMMUNITY OUTREACH, MARKETING, COMMUNICATIONS, FIELD ORGANIZING, OR LEAD GENERATION REQUIRED
PRIOR EXPERIENCE IN ENERGY EFFICIENCY OR SOLAR ENERGY A PLUS BUT NOT REQUIRED
PROFICIENT WITH SOFTWARE AND ONLINE TOOLS, SUCH AS MICROSOFT OFFICE AND GOOGLE SUITE (OR COMPARABLE SOFTWARE).
EXPERIENCE USING SALESFORCE (OR COMPARABLE CUSTOMER RETENTION MANAGEMENT SOFTWARE) A PLUS BUT NOT REQUIRED
SKILLS AND ABILITIES:
ABILITY TO EXPLAIN TECHNICAL INFORMATION IN AN EASY-TO-UNDERSTAND WAY
EXCELLENT VERBAL COMMUNICATION SKILLS, INTERPERSONAL RELATIONS SKILLS, SALES SKILLS, AND WRITING SKILLS
PHENOMENAL RELATIONSHIP BUILDING SKILLS, ABILITY TO PERSONALLY CONNECT WITH AND ENGAGE WITH DIVERSE GROUPS OF STAKEHOLDERS AND CUSTOMERS
HIGHLY ORGANIZED, DETAIL-ORIENTED, AND ABLE TO MANAGE MULTIPLE PROJECTS SIMULTANEOUSLY
EXCEPTIONAL PERSONAL RESPONSIBILITY FOR MEETING GOALS AND A TRACK RECORD OF SUCCESS
ABILITY TO RECOGNIZE PROBLEMS, DEVELOP INNOVATIVE SOLUTIONS AND IMPLEMENT THEM
STRONG INITIATIVE AND CREATIVITY, AND ABLE TO EXCEL WHILE WORKING INDEPENDENTLY
STRONG COMPUTER SKILLS
MAINTAIN A FLEXIBLE SCHEDULE, TO ACCOMMODATE COMMUNITY OPPORTUNITIES THAT MAY OCCUR ON EVENINGS AND WEEKENDS.
REGULAR ACCESS TO A CAR
ENTHUSIASM FOR ENERGY EFFICIENCY AND SOCIAL JUSTICE
FAMILIARITY WITH BALTIMORE CITY, BALTIMORE COUNTY, HARFORD COUNTY, OR HOWARD COUNTY IS A PLUS
Company Description
Civic Works is a nonprofit organization that works to strengthen Baltimore’s communities through education, skills development, and community service. Our key program areas include community improvement, workforce development, education, and green programs. We are a non-profit organization that is Baltimore’s urban service corps, a high-impact organization whose work is organized around addressing community needs. Our work changes lives each and every day. Civic Works is an AmeriCorps program. Our AmeriCorps members tutor and mentor students, create community parks and gardens, help homeowners conserve energy, grow food for low-income residents, rehabilitate abandoned houses, involve families in Baltimore City schools, make homes safer for older adults, and recruit volunteers. Civic Works also trains Baltimore residents for employment in the healthcare and green job industries. In addition to the important work that Civic Works does in the community, over the past two years, it has also been engaged in internal efforts to operationalize racial equity as an organizational practice.