RESPONSIBILITIES:

Act as a resource/point of contact for clients’ auto insurance and property insurance claims issues.

• Develop positive relationships with carriers.
• Manage open claims and aggressively pursue timely closure of all claims.
• Assist in investigation of claims.
• Participate in claims strategies and identify any potential issues.
• Be a resource to educate our clients on what will happen with the claims process.
• Analyze claims status, prepare and/or present reports to management.
• Keep abreast of all new developments in the claims arena.
• Maintain an extensive knowledge of insurance coverages and markets.
• Document claim activity on agency and account management systems.
• Other duties and assignments as directed by management.

POSITION QUALIFICATIONS:

• Minimum 2 years’ experience in claims administration, claims processing, or similar duties within personal lines or commercial property and casualty.
• Detailed understanding of multiple lines of personal lines coverages.
• OR
• 2 years of personal or commercial property and casualty experience.
• Excellent communication skills, both oral and written, are required.
• Must be self-motivated, problem-solving/solution oriented with goal setting and project administration skills.
• Strong interpersonal skills including negotiation skills, team building skills, and flexibility. 

• Must have strong internal and external customer service skills, with the ability to develop sound relationships with multiple clients and claims partners.
• Proficiency in the use of Microsoft Word, Excel and PowerPoint and minimum typing speed of 45 wpm required. 

• Willingness to expand knowledge and effectiveness in insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing. 
• Organizational and time management skills to prioritize workloads to meet time-sensitive deadlines required.
• Must have the ability to analyze and interpret claims information. 

• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives required.
• Insurance and claims management designations/certifications a plus.
• You have a Property and Casualty license in Tennessee.
• Bachelor’s degree preferred.