Job Description

The Assistant Claims Manager plays a critical leadership role in overseeing the technical and operational functions of the subrogation claims team. This position ensures compliance with company standards, drives continuous improvement, manages staffing and training, and resolves complex or escalated claims disputes. The ideal candidate will be a strategic thinker with strong leadership skills and a passion for operational excellence and team development.

YOUR ROLE AT SIXT

• You lead and develop a team of claims professionals through regular coaching, monthly team meetings, one-on-one performance reviews, and training programs while fostering a high-performance culture through goal setting, motivation, and accountability

• You monitor and optimize team performance using KPIs, quality audits, and performance metrics to ensure adherence to operational, financial, and service standards while providing individualized feedback and development support

• You oversee claims operations and workflow management by organizing and delegating responsibilities, ensuring clarity of roles, and maintaining compliance with internal policies, procedures, and external regulations throughout the claim lifecycle

• You identify and implement process improvements to enhance operational efficiency, service quality, and overall departmental effectiveness

• You investigate and resolve complex claims including escalated renter disputes, analyzing claim details, determining liability, assessing damages, and negotiating settlements for property damage claims

• You support strategic initiatives and talent management by collaborating with the Department Director on planning, participating in recruitment and selection processes, and attracting top talent with strong technical expertise and customer service orientation

YOUR SKILLS MATTER

• EXPERIENCE You have 3-5+ years of progressive claims management experience, with at least 2-3 years in a supervisory or leadership role, including proven track record investigating and resolving complex property damage claims and disputes while managing workflows, delegating responsibilities, and overseeing compliance within a claims environment
• EDUCATION You have a bachelor's degree in Business Administration, Risk Management, Insurance, or related field (or equivalent combination of education and experience)
• TECHNICAL PROFICIENCY You have a strong understanding of claims lifecycle management, liability assessment, damage evaluation, and settlement negotiation, combined with proficiency in KPIs, performance metrics, quality audits, and data-driven decision making, knowledge of relevant industry regulations, compliance requirements, and internal policy frameworks, and experience with claims management systems and reporting tools
• SOFT SKILLS You have excellent analytical and problem-solving skills with keen attention to detail, superior negotiation and conflict resolution abilities, strong written and verbal communication skills for engaging various stakeholders, and ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and quality
• LEADERSHIP COMPENTENCIES You have strong talent management skills including recruitment, selection, onboarding, and training program development
• COMMITMENT TO EXCELLENCE You have a demonstrated success fostering a culture of accountability, goal achievement, and continuous improvement

WHAT WE OFFER

• Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance
• Hybrid Work Format Participate in flexible hybrid work options (4/1 format)
• Work Equipment Receive a laptop and phone
• Exclusive Employee Rentals Benefit from employee-only rental rates for yourself and immediate family

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!