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Quest (www.questenergygroup.com) is a Leading Executive Search and Talent Acquisition Firm supporting the Frighit, Logistics, and 3PL industries.

Overview: Seeking a proactive Claims & Compliance Manager with a strong background in freight brokerage. This role leads compliance and cargo claims processes, ensuring risk mitigation, regulatory adherence, and timely claim resolution. The ideal candidate thrives in a fast-paced logistics environment, demonstrates leadership, and excels at cross-functional collaboration.

Key Responsibilities:

• Oversee carrier vetting, insurance verification, and safety compliance using industry platforms (e.g., Carrier411, SAFER, Highway).
• Lead and monitor team workflows, ensuring timely and accurate documentation reviews and compliance with SOPs.
• Manage cargo claims intake, investigation, and resolution, maintaining detailed records and clear communication with carriers, customers, and insurers.
• Ensure adherence to FMCSA regulations, 49 CFR Part 370, and internal risk controls.
• Identify compliance gaps, recurring carrier issues, and recommend process improvements.
• Collaborate with sales, operations, and offshore teams to resolve escalations and maintain audit readiness.

Qualifications:

• 3+ years in freight brokerage, transportation compliance, or cargo claims management.
• Experience leading teams or mentoring staff in a logistics setting.
• Strong communication, organizational, and analytical skills.
• Proficient with TMS, compliance tracking tools, and Microsoft Office/Google Suite.
• Detail-oriented, adaptable, and able to manage sensitive information discreetly.

Preferred:

• Familiarity with FMCSA, 49 CFR Part 370, and insurance verification processes.
• Experience with OS&D, accident investigations, or remote team collaboration.