Benefits:

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job Title: Claims Coordinator

Location: Phoenix, AZ Company: Cal-Tera Restoration / PuroClean of West Phoenix Employment Type: Full-Time

About Us:

Cal-Tera Restoration (dba PuroClean of West Phoenix franchise) is a trusted leader in fire, water, and mold restoration services. We pride ourselves on professionalism, integrity, and exceptional customer care. We are currently seeking a Claims Coordinator to join our fast-paced office team. This position plays a key role in coordinating new jobs, managing claims documentation, and ensuring smooth communication between customers, insurance carriers, and our internal project teams.

Responsibilities:

Receive and record all incoming jobs according to company and program requirements

Act as a liaison between project managers, insurance companies, third-party administrators, and customers

Maintain the office calendar by scheduling mold inspections, estimates, and other appointments

Enter customer and claim information into job tracking systems

Review and verify claim accuracy prior to submission

Maintain detailed logs and organized digital/physical claim files

Monitor third-party program scoring and ensure compliance with service guidelines

Provide clear, professional communication with customers and estimators

Answer phones, greet visitors, and perform general front-office and administrative duties

Be willing to take incoming loss calls after regular business hours on a rotating schedule

Perform additional tasks as assigned to support office operations

Qualifications:

Previous office or administrative experience required (restoration or insurance industry preferred)

Strong communication, organization, and multitasking skills

High attention to detail and accuracy

Proficient with computers; experience using restoration software such as DASH, Mitigate, or Xactware is a plus

Ability to work independently and in a team environment

Must maintain an insurable driving record

Must be able to pass a background screening (required every two years per program guidelines)

Schedule & Compensation:

Full-time | Monday – Friday

Must be willing to answer after-hours loss calls on a rotating schedule

Competitive hourly rate based on experience

Benefits package may include medical, dental, vision, 401(k), and paid time off

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.