Position Overview
As the hub of all claims, the Coordinator is responsible for speaking with customers and insurance professionals and following up on ongoing jobs to ensure that required deadlines are met. The Coordinator will follow up daily with teammates to ensure that all required documentation, estimates, and procedures are followed.
A successful Coordinator possesses tenacity and thrives in a fast-paced environment. A Coordinator who is detail-oriented and able to focus on many projects in varying stages of completion will be most successful in this position.
Benefits:
401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Job Responsibilities
Answer phones and assist with office duties
Manage data entry in the CRM system for each claim from the beginning to the end of the job
Monitor and update jobs to ensure they flow efficiently through the claims process
Review compliance tasks daily and ensure all job tasks are completed on time
Understand the claims flow process: Water Mitigation, Reconstruction, and Contents
Ensure that photos and other documents are appropriately described, titled, and uploaded
Follow up with homeowners to obtain missing data, as well as insurance and mortgage information not obtained on the initial call
Work closely with all teammates, assist with job estimates, and review final estimates to ensure they are complete
Understand all company cycle times and SLAs required for each job and phase
Client Care Calls: Maintain constant, often daily, communication with the customer
Maintain routine communication with insurance agents and adjusters
Ensure daily notes are entered in all jobs and contact relevant participants
Job Requirements
High school diploma/GED required
Exceptional Customer Service skills
Xactimate experience helpful but not required
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience with customer interaction and conflict resolution
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.
Disclaimer
The above statements are intended to describe the general nature of work being performed for the job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal work from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. Employment with the Company is at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.