Benefits:

Health insurance

Opportunity for advancement

Paid time off

Training & development

Free food & snacks

Free uniforms

Parental leave

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.

A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.

Job Responsibilities

Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work

Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system

Daily review of compliance tasks and all job tasks are completed on time

Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times

Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call

Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards

Manages Customer Service issues and complaints, documenting actions and resolution

Understanding of all company cycle times and SLAs required for each job and phase

Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster

Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required

May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

High school diploma/GED required

Bachelor’s Degree or applicable experience preferred, work experience will be considered

IICRC Certifications preferred but not required: WTR, ASD, OCT, STC

Exceptional Customer Service skills

1-3 years of Xactimate experience required- proficient use Xactimate 28

Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required

Personal time management and organizational skills

Strong verbal and written communication skills

Dependable and adaptable to operate within a fast-paced work environment

Ability to manage highly confidential information

Strong problem-solving skills

Proficient at using Microsoft Office, Outlook, CRM software

Experience do you have with customer interaction and conflict resolution

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.