Claims Examiner

C

Covenant Logistics

Claims Examiner

Chattanooga, TN
Full Time
Paid
  • Responsibilities

    Investigates, evaluates and resolves trucking claims involving Property Damage, OS&D and Cargo. May have responsibility over minor (<10k) bodily injury claims. Investigates and evaluates liability and damages for the purposes of an optimal claim outcome. Promptly resolves and negotiates fair, cost effective, consistent and expedited settlements.

    Responsibilities

    • Investigates, evaluates and resolves trucking claims involving Property Damage, OS &D and Cargo.
    • ⁠May have some responsibility over minor (<10k) bodily injury claims.
    • Serves as primary contact for internal and external communications with claimants, drivers, customers, and other parties to the claim.
    • Ensures that the claim file is documented accurately and timely
    • Completes investigation and action plan timely and follows up on such as subsequent information is received.
    • Completes evaluation and reserving timely and follows up on such as subsequent information is received.
    • Follows a proactive resolution mind set and suit avoidance while ensuring optimal claim outcomes while mitigating the need for pre litigation expense, if possible.
    • Completes resolution strategy and negotiation strategy to assist in the resolution of the claim.
    • Ensures that the resolution is for the optimal claim outcome and is fair, cost effective, consistent and expedited whether it is a settlement, subrogation or a denial.
    • Uses a diary system to prompt activity for action planning
    • Ensures that claims are paid timely and accurately.
    • Follows Claim Best Practices

    Knowledge, Skills, and Abilities

    • Understanding of the Federal Motor Carrier Safety Regulations a plus.
    • Ability and desire to work with limited direction and multi-task in a fast-paced and “team first” environment.
    • Ability to work with and in-between multiple levels of internal infrastructure.
    • Excellent written and verbal communication skills, including but not limited to, proper business writing techniques and a strong command of the English language with punctuation and grammatical aptitude.
    • Practical experience with Windows XP, Microsoft Office Products required (advanced knowledge of Outlook, Excel, and PowerPoint required).
    • Basic knowledge of Office 365, Zoom, A/S 400 environment and risk management information systems (RMIS) such as CS Stars preferred.
    • Good understanding of insurance and medical terminology preferred.
    • Proven research and investigative skills.
    • Demonstrated problem-solving and decision-making skills.
    • Proven analytical abilities to review and analyze data.
    • Must be a self-motivating, results-driven individual, who is comfortable with change.

    Education/Experience

    • 2-5 years of experience handling property damage, OS&D or Cargo claims preferred
    • Bachelor’s Degree preferred

    Competitive Compensation

    We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

    • Pay Range: $49,657.00-$77,924.00
    • Pay Grade: 8
    • 401(k) Match: Build your future with our generous company match.
    • Serious Health Condition Pay: Financial protection when it matters most.

    Robust Health & Wellness Benefits

    Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

    • Medical, Dental & Vision Insurance
    • Telemedicine Access
    • Company-Paid Short & Long-Term Disability Coverage
    • Health Savings Account (HSA)
    • Company-Paid Life Insurance

    Time to Recharge

    We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

    • Generous Paid Time Off (PTO)
    • Paid Company Holidays
    • Time off to Volunteer

    Culture-Driven Perks

    We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

    • Casual Dress Code: Dress for your day.
    • Tuition Reimbursement: Advance your education with financial support.
    • Employee Discount Program: Exclusive savings on everyday essentials and more.
    • Dependent Care Flexible Spending Account (DFSA)
    • Adoption Assistance: Meaningful support for growing families.
    • Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
    • Pet Insurance: To protect your furry family members

    Covenant Logistics is an Equal Opportunity Employer

    Disability/Veteran

    VEVRAA Federal Contractor