JOB SUMMARY:

Under close supervision, the incumbent is responsible for handling intake of OS (overage, shortage and damage) claims requests. They collaborate with other team members to help ensure communication, information and documentation flows through to support each claim between the customer and internal J.B. Hunt stakeholders. Additionally, they receive and respond to routine correspondence following established procedures not requiring management review

KEY RESPONSIBILITIES:

• Take and manage new reports of cargo losses and work with per customer requirements

• Provide general support to the OS&D claims team by conducting administrative tasks such as scheduling appointments, meetings, and conference calls; data entry, documenting, and filing; and drafting memoranda, correspondence, and/or summaries

• Manage the OS&D intake through phone, email database, or other communication methods, determine appropriate area to direct information and requests

MINIMUM QUALIFICATION:

• High School Diploma or GED with 0-1 year combination of education, experience and training.

PREFERRED QUALIFICATION:

• Ability to make time-sensitive decisions

• Ability to multitask

• Ability to type at least 30 words-per-minute

• Ability to work both independently and as part of a team

• Basic deductive reasoning skills

• Self-motivation.

EDUCATION:

• GED (Required), High School (Required)

WORK EXPERIENCE:

• Clerical/Administrative

JOB OPENING ID:

• 00501073 Claims Intake Coordinator (Evergreen) (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

At J.B. Hunt, we continuously look for new ways that our people, processes and technology can be used to move freight transportation forward. We hire for entry-level, professional and management roles across several areas, including corporate services, customer service, engineering and technology, operations, sales and more!