Benefits:

Paid Holidays

Health Reimbursement Account

Pensions

Health insurance

Paid time off

Summary The Claims Manager is responsible for supervising, coordinating, and implementing a wide range of departmental projects and programs, as well as overseeing the day-to-day operations of the Claims Department. The Claims Department processes medical, dental, vision, disability, and HRA claims and provides customer service support to participants.

Essential Duties and Responsibilities

Operational Responsibilities • Process and audit all types of claims—including medical, dental, vision, HRA, and loss-of-time (short-term disability)—for active members and retirees. • Ensure claims are processed accurately and meet quality, timeliness, and production standards. • Research and resolve appealed, questionable, or denied claims to ensure fair and timely outcomes. • Conduct phone monitoring to ensure quality service. • Respond promptly and professionally to phone, written, and walk-in inquiries from participants, trustees, employers, and union representatives. • Draft written correspondence regarding claim inquiries, determinations, and appeals. • Coordinate programming updates and client communications for Plan changes. • Run reports as needed. Analyze report data and notify Administrative Manager of concerns or recommendations for improvement. • Collaborate with consultants, attorneys, and management on benefit interpretations, subrogation, workers’ compensation, and preparation of plan materials and booklets. • Communicate and collaborate with vendors such as PBM, PPO, UR, Case Management, etc as needed. • Support efforts to improve electronic claims productivity and auto-adjudication rates. • Perform other special projects as assigned.

Supervisory Responsibilities • Ensure employees follow organizational policies and procedures. • Manage scheduling for PTO, assign overtime, and arrange coverage for absent staff. • Regularly assess departmental and employee needs to maintain efficient operations. • Develop individualized training plans to ensure employees have the expertise required for their roles; provide ongoing coaching and guidance. • Prepare agendas for regular staff meetings. • Maintain performance standards for staff roles, provide constructive feedback, and identify opportunities for improvement. • Develop performance improvement plans when necessary, as well as recognize and reward strong performance.

Qualifications • Post–high school education and/or relevant work experience preferred. • Five or more years of experience in an automated claims processing or benefits administration environment. • At least two years of management or supervisory experience. • Thorough knowledge of claims operations, including claim payment, contract interpretation, and benefit communication. • Ability to read and interpret documents such as Summary Plan Descriptions and Plan rules. Ability to communicate clearly and professionally with participants and internal departments. • Ability to apply common sense understanding to carry out detailed written or oral instructions.

Physical Demands Ability to sit or stand for long periods of time. The physical demands listed are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions.

Work Environment In office work environment Monday through Friday. Limited ability to work from home. May require occasional travel for meetings with vendors or participants.

The company is an equal opportunity employer. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.