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eCommerce Account Specialist

Classic Home

eCommerce Account Specialist

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Job Description

    OBJECTIVE: This position serves as the primary contact between private label customer and the company and is accountable for facilitating new development and new offerings for account and customer service.

    ESSENTIAL JOB RESPONSIBILITIES

    • Primary contact for Sales, Purchasing, Product development and Customer Service.
    • Work closely with the Merchant team on assortment review, offerings, and line planning process.
    • Assist with entering, auditing, and analyzing new and existing product data information including costing, pricing, dimensions, materials, parts, and supplier information in various internal systems.
    • Coordinate production timeline requirements with sense of urgency, diligence, and attention to detail.
    • Maintain and update customer vendor guidelines to ensure company is compliant.
    • Works closely with inventory management.
    • Works closely with QC team overseas to address quality issues with suppliers.
    • Daily communication and follow up with overseas vendors/Suppliers.
    • Tracking private-label orders to assure on-time delivery of goods per account requirements, including direct container orders.
    • Follow up and maintain drop ship orders and customer service.
    • Support goals of Division and Company

    REQUIRED SKILLS AND COMPETENCIES

    • High level of proficiency in Excel; proficiency in Microsoft Office

    • AA Degree or BA/BS Degree in related field

    • Minimum 2-3 years’ experience in Import/FOB logistics

    • Basic knowledge of production planning

    • Excellent attention to detail and organizational skills

    • Critical thinking abilities

    • Strong communication skills

    • Ability to multi-task several priorities and possess solid time management skills

    • Ability to establish and maintain effective working relationships with those contacted in the course of work using standards of good customer service

    • Prepare purchasing documents and other task if necessary.

    WORKING CONDITIONS

    • Normal office environment
    • Ability to work sitting down with some walking up and down the stairs

    Company Description

    Classic Home, a division of Classic Concepts, was established over twenty-five years ago. From trunks to trade shows, Classic Home quickly began to attract the attention of several independent and major retailers throughout the United States. Through the distribution of a unique blend of one-of-a-kinds and handcrafted collections, the brand was established and now distributes to hundreds of independent stores and interior designers. Classic Home incorporates a harmonious combination of global inspiration, timeless character and evolutionary design. Untouched by seasonal trends, our comprehensive collection of furniture, rugs, bedding, pillows and lighting, offer endless looks for your store or design project. With an emphasis on eco-friendly manufacturing and sourcing, we go through extensive measures to assure our processes meet the requirements of sustainable production. We own all of our factories where majority of our goods are manufactured. Many furniture pieces are created from reclaimed woods that have been sourced from old ship yards and buildings. Our philosophy has been and always will be that no matter your personal taste and style, we will continue to work diligently to create breathtaking collections specifically for your customers and the very place they call home. We have everything your store needs and everything your customers want, from the floor up! Sustainable Efforts Classic Home is firmly committed to eco-friendly manufacturing and sourcing. We have gone through extensive measures to assure our processes meet the requirements of sustainable production. Here are some of the specific ways we practice eco-friendly manufacturing. Here at Classic Home, we: Use plantation-grown and reclaimed wood Repurpose old architectural elements into functional pieces of furniture Use eco-friendly water-based lacquers Recycle water and treat it for agricultural us Own all our factories so we know they follow our standards