Job Description

If you love being at the heart of the action, interfacing with customer service and drivers to quickly and efficiently respond to customer needs, this job may be the perfect fit for you.

As Entry-level Dispatcher, you’ll be using Descartes software to build and print daily routes for drivers in accordance with priorities set in coordination with Customer Service. You’ll be front and center in providing the highest level of customer service by handling logistics and transportation for operations, including:

• Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops.
• Monitor and escalate CIC’s to supervisor & assist walk-in customers
• Responsible for all logistics/transportation
• Understand and review daily the Descartes routing system.
• Conduct daily debriefs for all drivers.
• Assist with routine handheld/printer availability and operation.
• Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, barcode labels.
• Dispatch drivers for extra or missed pick-ups.
• Create load sheets
• Review drivers’ paperwork (VCR and logbook) and files paperwork.
• Review and update routes, new customers based on daily communication, reroute existing customers as required.
• Debrief drivers in accordance with written SOP's.
• Complete consolidated manifests for trailer shipments.
• Ensure that routes are balanced daily.
• Forward VCR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance requests.
• Assist drivers with issues as they arise during the day or at the end of the route.
• Prepare reviews and stamp all manifests.
• Assist Transportation Supervisor/Manager as needed/directed.
• Download PDTs from previous night.
• Handle 3rd party hauler paperwork.
• Track and input DOT hours/ JJ Keller.
• Monitor Company policies and procedures, communicating to staff, as necessary.
• Communicate performance standards and objectives.
• Monitor operations and work of all CSRs.
• Keep staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.

Qualifications

Our qualified candidate will have:

• A high school diploma or GED
• One or more years of experience as an Administrative Assistant

Preferred qualifications include:

• Two or more years of transportation/logistics experience
• Experience developing routes using a routing software
• Highly developed verbal and written communication skills in English
• Ability to work safely and carefully to prevent injury to self or others
• Knowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPoint
• Ability to maintain a safe and compliant workplace

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.