Job Description

The Key Account Service Representative is responsible for coordinating all aspects of service to their assigned customer base. Tasks include responding timely and accurately to customer inquiries and scheduling services with interdepartmental teams. Requires excellent communication and multitasking abilities. Team member must be able to work under pressure. 

PRIMARY RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Responsible for managing and identifying customers’ needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution. 
• Conduct research and work cross functionally to resolve or escalate problems.    
• Actively manage multiple customers assigned to the team member’s queue including communications and logistical activities as they relate to the specific customer service.
• Coordinate with cross functional teams to assign tasks to the correct departments.
• Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers’ needs.
• Maintain thorough and updated customer records. 
• Regularly review, analyze, and prepare reports on the status of customers’ orders
• Responsible for all case management tied to the team member’s assigned accounts. 
• Conduct proactive calls to ensure ongoing communication with existing customers.
• Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.
• Perform other reasonably related tasks as assigned by management.

Qualifications

BASIC REQUIRED QUALIFICATIONS: 

• Bachelor’s degree coupled with 3+ years of work experience in an account management or customer service role

                                                          OR

• High school diploma or GED with 5+ years of work experience in an account management or customer service role

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in chemistry, environmental studies or biology
• Proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills in English
• Strong phone contact handling skills and active listening
• Ability to remain professional and courteous with customers at all times.
• Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations
• Self-directed with the ability to work on multiple projects with competing priorities and deadlines
• Experience reviewing service contracts
• Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence.  Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  _This line is dedicated to disability applications only.  No other inquiries will receive a response. _