Job Description

CUSTOMER SERVICE WASH ATTENDANT

Clean Wave Express Wash is a brand new, state of the art, Express Car Wash that is scheduled to open on November 30, 2020, In Rossmoor (Los Alamitos). We are looking for team members who are super friendly and professional people and who seek to make our customer’s experience second to none. A great smile is mandatory. A Customer Service Wash Attendant is a customer-oriented individual who will provide services and information while resolving any problems that our customers might face with accuracy and efficiency. The best CSWAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. The objective is to ensure excellent service standards, respond efficiently to customer inquiries, and to maintain high customer satisfaction. A CSWA will also be required to do janitorial work such as cleaning, sweeping, emptying trash, etc.

ESSENTIAL FUNCTIONS CAN INVOLVE:

· Provide customer service that exceeds expectations

· Check every vehicle before it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues

· Facilitate the speedy processing of vehicles by following the correct procedure for every vehicle through the car wash

· Guide on guests using distinctive and clear hand signals in accordance with established procedures

· Maintain eye Contact and Smile

· Guest’s questions are answered correctly, quickly, and in a friendly manner

· Review the loading sign instructions with every guest

· Give the guest a “thumbs up” when their vehicle is placed correctly and ready to start the wash process

· Continually clean all areas of the car wash between guiding vehicles onto the conveyor

· Change light bulbs, place towels in dispensers, change paper and ink cartridges in registers

· Understanding and ability to comply with company policies and procedures, including procedures relating to robbery, and the safe/proper handling of chemicals

· Performance of additional or different functions to those described above at the discretion of the company and depending on the location

· PHYSICAL ABILITIES REQUIRED FOR PERFORMANCE OF ESSENTIAL FUNCTIONS

· Bending, kneeling, reaching (including overhead), and stooping while performing maintenance and housekeeping, including, but not limited to the following: mopping and cleaning the restrooms, installing restroom towels, wiping down sinks and other porcelain, washing windows (this may require the climbing of a ladder and /or extensive reaching)

· Lifting light to heavy loads; up to 50 lbs.

· Adequate strength, balance, and coordination to perform essential functions

· Endurance of temperature changes experienced while cleaning outside areas

· Standing for extended periods, possibly several consecutive hours ATTITUDE AND CO-EMPLOYEE RELATIONSHIPS

· Employee attitude and relationships with co-workers are critical and must be demonstrated by all, and among others

· Greeting all retail customers with a friendly smile, assisting guests in a friendly and helpful manner, and thanking customers for their business; asking them to please come back

· Smile and maintain a clean appearance wearing the company uniform as per the dress and grooming standards

· Wear safety glasses as required

· Good Personal hygiene

· Punctual arrival at work every day

· Good attendance record

· Work in a team environment

· Be responsible and accountable

Requirements:

KNOWLEDGE & SKILL REQUIREMENTS:

· High School Diploma or GED or in the process towards.

· Basic reading, writing, and math skills

· Valid identification

· Computer skills

· Strong organizational skills

· Must be detailed oriented

· Capable of working indoors, outdoors

· Standing for extended periods of time, possibly several consecutive hours

· Good working relationships with fellow employees

· Ability to work various hours, weekends, and holidays

SUPERVISION OF PERSONNEL: None PHYSICAL/MENTAL/ENVIRONMENTAL: Activities: Sitting – 5% Walking/Standing – 95% Lifting: Must be able to lift up to 50 lbs. Vision: Working on a computer screen Mental Demands: Problem solve and meet deadlines Environment: Outside work with exposure to excessive cold and heat

Job Types: Full-time, Part-time

Pay: $15 minimum starting pay with bonus opportunities

Schedule:

· Holidays

· Monday to Friday

· Weekends

Work Location:

· One location

Hours per week:

· Part-time –Full-time

COVID-19 CONSIDERATIONS: We require to wear masks and gloves at work for all staff and other measures to prevent COVID-19.