Job Description

FULLY REMOTE POSITION

WE OFFER A $60/MONTH INTERNET STIPEND!

APPLY HERE!!

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=66318&clientkey=D11A10A84DC949FF3AB256362FA27A7E

We are looking for experienced and compassionate representative with remote Call Center experience, who are bilingual, Spanish/English. If you want to take care of those who suffer from addiction in your own community, your motivation will make a difference in thousands of lives. You will receive support in a flexible working environment. We offer competitive salary, great benefits, including more than 3 weeks of PTO, 401K. You will join a collaborative team of professionals who use office-based medicine to solve one of our nation's biggest epidemics: opioid addiction. This is your chance to make a difference! Be part of the solution.

BILINGUAL SPANISH/ENGLISH PREFERRED

This position is located in a virtual, home-office.

• Answering and managing an average of 75-100 inbound/outbound calls per day in a timely manner
• Promptly answering emails and online chats messages in accordance with company KPIs
• Scheduling appointments using computerized scheduling systems
• Resolve patient issues and consistently meet or exceed patient’s service expectations
• Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information
• New patient registration, healthcare insurance verification and scheduling
• Adhering to department Quality Assurance Program and Core Values
• Meet performance goals established for the position in the areas of: efficiency, call quality, attendance, calls per day, patient satisfaction
• Communicates all critical and/or functional concerns to the Manager and makes recommendations for solution.
• Must be proficient in MS Office and Office 365
• Ability to react well under pressure and treat others with respect
• Provide Support, patience, and compassionate customer service to the lives we serve
• Ability to multi-task and problem-solve
• Acceptable and reliable attendance and punctuality
• Adhere to Company policies regarding confidentiality
• Any and all other tasks as assigned

Company Description

CleanSlate is a national medical group providing treatment for the chronic disease of addiction. Our Mission is to improve the quality of life for people suffering from opioid and alcohol addictions. We're accomplishing this first through high-quality medication-assisted treatment (MAT) led by physicians and licensed medical providers in a convenient outpatient environment. We combine this science with hands-on care, providing our patients with psychosocial support and intensive care coordination with a wide network of partners in every community. To date, since inception, CleanSlate has treated almost 100,000 patients in over 75 centers across the country, working closely with our partners to save and change lives. We are Warriors for Hope. We fight to save lives and help patients achieve the lives they want and deserve.