Job Description

As part of the automation support team, the support specialist will take an active part in managing and supporting the Equipment Positioning System with direct stakeholder engagement.

JOB RESPONSIBILITIES

· Work with Marine and Yard/Gate terminal operations to support their use of the terminal process automation equipment and technology systems.

· Work with the IT department and field engineers to resolve all technical problems experienced by operations at any time to resolve defect/s and technical problem/s that hiders operations efficiency.

· Recommend to operations on progress of resolutions and alternative options available to keep operations productive.

· Work with the mechanics at the facility via radio communication to troubleshoot technology repairs

· Contact 3rd party vendor to raise technical problems that are at a level 3 or level 4 that require their contractual expertise.

· Create shift reports on support provided to operations.

· Manages ongoing relationship with business partner to drive satisfaction with IT

· Proactively resolves customer satisfaction issues with the process automation technology.

· Clearly articulate technical situations and document business requirements on emails and word processors.

· Coordinate and/or support various project deliveries by participating in design reviews, walk-through and training of users.

QUALIFICATIONS

· Bachelor’s degree in any field, but preference in Information Technology, Information Systems, Computer Science, and Engineering.

· Able to work rotating shifts including days, nights, weekends, and holidays

· Demonstrate strong communication skills (both oral and written) with excellent interpersonal skills working in a highly diverse workforce.

· Demonstrate high energy personality and keen analytical and problem solving skills

· Basic understanding of information technology and general operation concepts

CLEAR BUSINESS AND INNOVATIVE SOLUTIONS (CBIS) INC. PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, GENDER, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATION ORIGIN, AGE, GENETIC INFORMATION, DISABILITY, OR VETERAN STATUS.