Our client, a product leader in Environmental, Social, and Governance reporting platforms is seeking a Senior UX Researcher to join their team.
As a Senior UX Researcher you'll help us simplify complexity by identifying opportunities for innovation and continuous improvement on behalf of the user. Your previous experience as a researcher in software development will enable you to jump right in and design studies that inform decisions for Workiva products.
Your experience makes you comfortable with ambiguity and excited by opportunities to discover solutions for users that meet their needs and exceed their expectations. You'll conduct both qualitative and quantitative research that covers the breadth of customer experiences - proactively using insights to address feature- and workflow-level challenges.
What You'll Do
- Collaborates with User Experience Designers, Product Managers, and Software Engineers to discover and prioritize user experience opportunities with new and existing products
- Conducts research throughout the product development process - from concept to release, leveraging methods such as usability testing, online experiments, interviews, surveys, observation, and other techniques to understand users
- Appropriately applies right-sized, diverse research methods to garner valid, actionable insights
- Organizes, analyzes and synthesizes qualitative and quantitative data to surface key insights and findings that translate into design direction
- Delivers user-centered, evidence-based recommendations for a variety of projects across the platform, advocates for users in team discussions
- Collaboratively crafts needed materials for research activities, such as research plans, moderator’s guides, surveys, and workshop templates that align methods and scope with needs and constraints
- Crafts compelling stories with data, analysis, themes and recommendations for a variety of audiences
- Balances research rigor with agility to deliver timely, useful results
- Reviews research designs, offers consulting on user research best practices
- Provides leadership for User Experience team in generating high-quality research studies and analytics
What You'll Need
Skills
- Strong written and verbal communication skills
- Strong interpersonal, negotiation and collaboration skills
- Highly skilled in a range of research methods
- Strong data visualization skills
- Ability to adapt to changing priorities in a fast-paced environment
- Proven ability to deliver consumable, actionable research results
Experience
- 4+ years experience in user experience research in a software company
- Experience with complex workflow-based software or complex domain a plus
- Proven experience turning research findings into actionable user centered design and product goals
- Experience working in a Lean UX / Agile environment
- Extensive experience with qualitative and quantitative research methods
- Experience working with a geographically distributed team
Education
- B.S. or M.S. in human-computer interaction, psychology or a related field preferred