Job Description
WHO'S CLEARCOVER?
Clearcover is the smarter car insurance company. We use powerful technology to offer everyday drivers better coverage for less money. We're proud to be one of the fastest growing startups in Chicago, and we're currently looking to add a few more extraordinary people to our team.
WHAT IS A SALES AGENT ADVOCATE?
SALES AGENT ADVOCATES (AAS) are the face of Clearcover to our insurance agent partners. AAs help agents quote insurance, change insurance policies, and more. Our AAs are empathetic, friendly, passionate people who love connecting with and helping others. They have a sixth sense for interpreting agent concerns and an enthusiasm for addressing them. Clearcover AAs remain calm under pressure, thrive on the challenge of turning frowns upside-down, and have a passion for creating lifelong agent relationships. Going above and beyond for an agent is our AAs' standard mode of operation, which has empowered Clearcover to drive agent satisfaction that far exceeds the P&C insurance industry standard.
*ABILITY TO WORK IN OFFICE SPACE WHEN SAFE
(WE'RE PLANNING TO OPEN AN OFFICE IN THE FUTURE, WHEN IT'S SAFE, AND EXPECT ALL DETROIT BASED TEAM MEMBERS TO WORK OUT OF THE OFFICE AT ALL TIMES)
WHAT WILL YOU DO?
- Fanatically monitor and reply to live product feedback, problems, and questions via phone, email, and chat
- Provide expert customer service that transforms Clearcover agents (including really frustrated ones) into brand evangelists
- Identify and assess agents' needs through relatively unstructured interaction
- Handle agent complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Build sustainable relationships and trust with agents through open and interactive communication
- Contribute to process and product information in the team's Knowledge Base
- Keep records of agent interactions, process customer account changes, and provide documents
- Deliver on Clearcover's promise to our agents by actually solving their problems (while also paying attention to a few service level guidelines and policies)
- Analyze in-process product changes and suggest modifications based on your user expertise
WHAT DO YOU NEED?
- Proven customer support/success experience or experience as a customer service representative and track record of providing excellent customer care
- Strong active listening skills and the ability to communicate clearly
- Excellent grammar and writing skills
- Demonstrated ability to understand and translate insurance information to the average person
- Familiarity with CRM & support systems and practices
- Demonstrated ability to remain friendly under pressure and resilient to negativity
- Demonstrated ability to balance the needs of the customer with the needs of the business
- Ability to multitask, prioritize, and manage time effectively
- BA/BS in English, Communication, or comparable work experience
- P&C license a plus
- A tactful, timely sense of humor is also a must. We're getting funnier but we can still be funnier-er
WHAT'S IN IT FOR YOU?
- Unlimited vacation (we hire adults)
- Dental and Vision, we've got you covered 100%
- Medical, we cover the vast majority of your premiums to make the cost of you and your family's coverage affordable. Plus, we contribute to your HSA and HRA (cha-ching)
- We invest in your future by contributing 3% of your salary to a 401(K), even if you don't
- Come to work pre-taxed through our FSA commuter benefits
- and yes, we have unlimited LaCroix, beer, snacks and the occasional ice cream social
Clearcover is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.