We are seeking junior and mid-level customer outreach specialists  with 5 to 7 years of experience to join our national security team in support of an IC customer. Candidates will need to be proficient in developing customer satisfaction surveys and assess senior level policymaker and warfighter satisfaction with mission critical analytic products. Position is located in Northern Virginia and requires a TS/SCI poly clearance.

• Design and conduct customer surveys to assess value and relevancy of publications, articles, and analytic summaries published by sponsor

• Interpret collected survey results and recommend improvements for increased satisfaction and new products

• Develop methods to engage end customers via blogs and chats and develop strong customer relationships

• Serve as primary customer service manager and point of contact for thousands of customers who receive daily products

• TS/SCI with poly clearance

• Bachelor's degree in communications, international affairs, national security, economics, political science, or history

• Previous or current experience supporting IC analytic organizations

• Exceptional communication and customer service skills

• Knowledgeable in the effective use of chats, blogs, and other medium to reach a broad set of customers

• Exceptional interpersonal skills to engage all levels of government customers and stakeholders

• Experience reviewing analytic products and working with analysts.