Job Description

ESSENTIAL FUNCTIONS:

Confer with customers by telephone, fax, or online to provide information about utility services, take requests for electric, water and wastewater services and assist customers requesting disconnects.

Keep records of customer interactions or transactions, recording details of inquiries, complaints/comments as well as actions taken.

Refer unresolved customer grievances to designated supervisor.

Determine charges for services requested and/or arrange for billing.

Prepare change of address records, or issue service orders using the Orbit system.

Prepare meter orders.

Determine accounts subject to disconnection for non-pay and reporting.

Ability to perform other duties in all customer service areas when needed as directed by supervisor/department manager.

Dispatch service orders, outage information, turn-ons/offs, problems, etc. to on-call staff after normal working hours.

Other duties as assigned. 

PERSONAL REQUIREMENTS:

Above average customer service skills.

Ability to complete assigned tasks under stressful situations.

Ability to take care of the customer’s needs while following company procedures.

Two years of experience in customer service preferred.

Associates degree preferred.

Proficiency in Microsoft Word and Excel.

Ability to work rotating days from 6:00 a.m. to 7:00 p.m. up to 12-hour shifts.

Ability to work holidays and weekends.

QUALIFIED APPLICANTS INTERESTED IN APPLYING FOR THIS POSITION SHOULD SUBMIT A TO HUMAN RESOURCES BY FRIDAY, JUNE 4, 2021.

AN EQUAL OPPORTUNITY EMPLOYER

Company Description

The mission of Cleveland Utilities is to provide our customers with excellent and reliable water, wastewater, electric and supporting services through innovative business practices, a process of continual improvement, and a demonstrated commitment to our community.