Benefits:

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Savings bank

Training & development

Vision insurance

Wellness resources

About the Role:

Join MedPOINT Management as a Client Account Manager and play a pivotal role in enhancing client relationships in our Sherman Oaks, CA office. We are looking for an enthusiastic professional who thrives in a dynamic environment and is dedicated to delivering exceptional service to our clients.

Responsibilities:

Manage and nurture client accounts to ensure satisfaction and retention.

Develop and execute strategies to enhance client engagement and loyalty.

Collaborate with internal teams to deliver tailored solutions for clients.

Conduct regular check-ins and performance reviews with clients.

Identify upsell and cross-sell opportunities within existing accounts.

Respond promptly to client inquiries and resolve any issues that arise.

Maintain accurate records of client interactions and feedback.

Stay informed about industry trends to better serve clients’ needs.

Requirements:

Bachelor's degree in Business, Marketing, or related field.

3+ years of experience in account management or client services.

Strong communication and interpersonal skills.

Proven ability to manage multiple accounts and projects simultaneously.

Excellent problem-solving skills and attention to detail.

Proficiency in CRM software and Microsoft Office Suite.

Ability to work independently and as part of a team.

Positive attitude and a customer-centric mindset.

About Us:

MedPOINT Management has been a leader in healthcare management services for over a decade, dedicated to improving patient outcomes and streamlining operations for our clients. Our team is passionate about making a difference, and we pride ourselves on fostering a collaborative and supportive work environment that empowers our employees to thrive.

This is a remote position.