Job Description

Job Description

We are seeking a dedicated Client Account Representative to join our Cincinnati team. This role involves managing relationships with existing clients, ensuring their needs are met, and supporting them through every step of their engagement with us. You’ll serve as the primary point of contact, helping clients navigate our services and providing top-tier support with professionalism and efficiency.

Responsibilities

• Build and maintain strong client relationships through regular communication

• Address client inquiries and resolve issues in a timely, effective manner

• Coordinate with internal departments to ensure accurate and timely delivery of services

• Monitor account performance and identify opportunities for improvement

• Prepare account updates, reports, and proposals as needed

• Conduct regular follow-ups to ensure continued client satisfaction

• Support the onboarding of new clients and manage contract renewals

Qualifications

Qualifications

• Bachelor's degree in Business, Communications, or related field preferred

• 1+ years of experience in client services, account management, or customer support

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Proficient in Microsoft Office Suite and CRM systems

• Ability to work independently and in a team environment

• Detail-oriented with a problem-solving mindset

Additional Information

Benefits

• Competitive salary: $46,000 – $56,000 per year

• Growth and advancement opportunities within the company

• Skills development through ongoing training

• Supportive and professional work environment

• Paid time off and holidays

• Health and wellness benefits