Benefits:

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Brimstone Allon Enterprises is a SaaS provider specializing in Dietary Management Software. Our cloud-based solutions support healthcare programs nationwide. In this role, the successful candidate will gain a thorough understanding of our application and develop expertise in using it to support our clients effectively.

Job Title: Client Support Assistant Location: In person Department: Client/Customer Success Reports To: Client Care Manager

Join Our Mission-Driven Team!

Are you detail-oriented, service-minded, and passionate about making a difference in people’s lives? Join our innovative healthcare food and meal management platform, Dietary Manager Online (DMO), as a Client Support Assistant. This role offers a rewarding opportunity to support clients, ensure data accuracy, and contribute to improving healthcare through better nutrition.

What You’ll Do

As a Client Support Assistant, you'll play a key role in ensuring our clients have a seamless, supportive experience. Your daily responsibilities will include:

Client Support: Respond to client inquiries via email, phone, or chat, and coordinate scheduling for check-ins and training.

Data Entry & Accuracy: Input and maintain nutritional data, meal plans, and inventory, ensuring information is complete and accurate.

Documentation & Organization: Keep client records up to date and help track communication logs and tasks.

Communication & Outreach: Draft client emails and announcements, and support internal report preparation.

Training & Resources: Organize onboarding materials, update user guides, and assist with training logistics.

Administrative Support: Help manage documents, input basic billing info, and provide day-to-day team support.

What We’re Looking For

Required:

1+ year in a customer service or data entry role

Attention to detail and strong organizational skills

Clear, professional communication skills

Friendly, reliable, and eager to learn

Preferred:

Background in healthcare, foodservice, or client support

Experience with meal management software

Why You’ll Love Working Here

You’ll become part of a collaborative, mission-driven team that values service excellence and innovation in healthcare and directly improve client outcomes and satisfaction.