Benefits:
Health insurance
Vision insurance
401(k)
Dental insurance
Opportunity for advancement
Training & development
Bonus based on performance
Competitive salary
Client Care & Booking Specialist
ECI Comfort | Langhorne, PA | Full-Time
We are looking for someone who is great with people, confident on the phone, and knows how to keep things moving.
Our Client Care team helps customers solve problems, schedules service calls, follows up on opportunities, and makes sure every customer feels taken care of.
You should be comfortable talking with customers all day, asking good questions, and turning conversations into booked appointments.
What You'll Do
Answer incoming customer calls
Schedule service and sales appointments
Follow up with customers and open opportunities
Help customers understand their options
Work closely with our service, sales and dispatch teams
Keep accurate customer information in our system
Help create a great customer experience from the first call
You May Be a Great Fit If
You enjoy talking with people
You are confident and comfortable on the phone
You have customer service, scheduling or sales experience
You can handle a busy environment without getting rattled
You like goals and measuring your performance
You follow through
You are dependable
You enjoy being part of a team
Experience in HVAC is helpful but not required.
We are more interested in finding someone with the right attitude, communication skills and work ethic.
People with backgrounds in customer service, inside sales, automotive BDC, hospitality, medical scheduling, apartment leasing or similar roles may be a great fit.
What We Offer
Competitive hourly pay
Performance incentives
Full-time benefits
Paid time off
Training and development
Opportunity to grow within ECI Comfort
At ECI Comfort, we believe in great people serving great customers.
Our Core Values include Pursuit of Excellence, Teamwork, Thirst for Knowledge and GSD.
If that sounds like the kind of team you want to be part of, we'd like to hear from you.