Benefits:

Competitive salary

Training & development

Paid time off

Position Summary

The Client Care Coordination Specialist serves as a vital liaison between patients, caregivers, referral sources, and the clinical team. This role is responsible for coordinating patient intake, scheduling home health services, managing referrals, and ensuring exceptional customer service throughout the care process. The ideal candidate is organized, compassionate, detail-oriented, and experienced in healthcare administration and home health operations.

Key Responsibilities

Client Intake & Admissions

Process incoming patient referrals in a timely and professional manner

Verify patient eligibility, insurance coverage, and authorization requirements

Coordinate admissions, onboarding, and start-of-care scheduling

Manage patient intake workflow, data entry, and electronic documentation

Maintain accurate and confidential patient records in compliance with HIPAA regulations

Scheduling & Care Coordination

Coordinate caregiver and clinical staff schedules to ensure proper patient coverage

Manage patient admissions, transfers, rescheduling, and discharges

Communicate schedule changes promptly with patients, caregivers, and clinical staff

Monitor staffing coverage and assist with resolving scheduling conflicts

Support continuity of care through effective coordination and follow-up

Other assigned duties within the scope of services for client care coordination workflows

Customer Service & Patient Relations

Answer and manage incoming phone calls and inquiries professionally

Serve as a primary point of contact for patients, families, referral sources, and staff

Provide compassionate customer service and timely follow-up regarding patient needs

Address concerns and escalate clinical or operational issues appropriately

Build positive relationships with clients and community partners

Insurance & Documentation Support

Assist the Credential Specialist with Medicaid, Medicare, Private Pay, VA, and insurance documentation requirements

Support clinical staff with required intake and compliance documentation

Ensure timely completion and submission of forms, authorizations, and records

Maintain knowledge of payer guidelines and agency procedures

Referral Development & Community Relations

Assist in building and maintaining referral relationships with hospitals, physicians, rehabilitation centers, case managers, and community organizations

Support outreach efforts and follow-up communications with referral partners

Help maintain professional relationships that contribute to agency growth and patient satisfaction

Qualifications

High school diploma or equivalent required; Associate’s degree in Healthcare Administration or

related field preferred

Minimum of 2 years of experience in home health, healthcare scheduling, medical office administration, or care coordination preferred

Knowledge of Medicare, Medicaid, Private Pay, and insurance verification processes

Strong communication, customer service, and organizational skills

Ability to multitask and work in a fast-paced healthcare environment

Experience with WellSky, EMR/EHR systems, scheduling platforms, and Microsoft Office proficient

Understanding of HIPAA compliance and patient confidentiality standards

CoreCompetencies

Compassionate patient-centered service

Strong attention to detail and accuracy

Effective time management and scheduling coordination

Professional verbal and written communication

Problem-solving and conflict resolution skills

Ability to maintain confidentiality and professionalism

DirectReports

Administrator

Director of Nursing

WorkEnvironment

Office-based and remote coordination responsibilities as assigned

Frequent communication with patients, caregivers, healthcare providers, and referral partners

May require occasional after-hours coordination support based on agency needs