Benefits:

401(k)

Bonus based on performance

Opportunity for advancement

Training & development

Tuition assistance

Vision insurance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Home office stipend

Paid time off

Job Title: Client Care Coordination Specialist (CNA Required | Intake, Care Coordination Support & Community Outreach)

Location: St. Paul / Twin Cities Metro (Hybrid) Employment Type: Part-Time(Minimum +25hr to Full-time(40h)

About Us

FirstLight Home Care of St. Paul provides compassionate, high-quality in-home care for seniors and adults who wish to remain safely and independently in their homes. We focus on clinical quality, clear communication, and strong community relationships.

Position Summary

We are seeking a Client Care Coordination Specialist (CNA Required) to facilitate client intake and visitation, support care coordination, and participate in community outreach and networking.

This role is ideal for a CNA who is comfortable conducting in-home visits, understands personal care needs, and can confidently represent our agency to clients, families, and referral partners.

Key Responsibilities

Client Intake & Visitation

Conduct initial in-home client visits and gather clinical information

Gather client history, care needs, preferences, and safety information

Explain services, care process, and next steps to clients and families

Coordinate intake findings with the RN and management team

Client & Care Coordination Support

Serve as a primary point of contact for clients and families after intake

Monitor client satisfaction and address non-clinical concerns

Identify care changes or risks and escalate to the RN as needed

Support understanding and adherence to care plans

Sales, Networking & Community Outreach

Build and maintain relationships with referral sources (hospitals, rehab centers, senior living communities, social workers, churches, and community organizations)

Participate in networking events, tours, and referral meetings

Follow up on inquiries, leads, and referrals in a timely manner

Represent FirstLight Home Care professionally in the community

Administrative & Documentation Support

Complete accurate intake documentation to support the intake process

Maintain timely and compliant records in care management and documentation systems

Support onboarding of new clients from intake, ensuring a smooth transition into active care

Required Qualifications

Active CNA certification (required)

3+ year experience as a CNA or in-home care professional

Comfortable conducting in-home client visits independently

Strong communication and documentation skills

Reliable transportation and willingness to travel locally

Organized, professional, and empathetic

Preferred Qualifications

Home care or hospice agency experience

Intake, admissions, or care coordination experience

Networking or relationship-based sales experience

Bilingual (a plus)

Flexible work from home options available.

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.