Client Care Coordinator

Home Helpers DuPage

Client Care Coordinator

Downers Grove, IL
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Health insurance

    Vision insurance

    We are seeking a Care Coordinator to support our clients and caregivers by ensuring care plans are executed at a high level. This role is ideal for someone who is organized, proactive, and enjoys building relationships with both clients and caregivers.

    Key Responsibilities

    Complete in home client visits to convert prospects and sign them up for services

    Serve as a primary point of contact for clients and families

    Conduct in-person or virtual supervisory visits

    Conduct regular client check-ins and ensure satisfaction

    Support caregiver onboarding to new cases

    Monitor care quality and address concerns quickly

    Coach caregivers on client care tactics

    Partner with scheduling to ensure strong caregiver-client matches

    Document all client interactions in our management tool

    Participate in monthly on-call rotation'

    Field work with clients across DuPage, Cook, and Will counties

    What We’re Looking For

    Strong communication and interpersonal skills

    Organized and detail-oriented

    Able to problem-solve and stay calm under pressure

    Comfortable working in a fast-paced, service environment

    Prior home care or healthcare experience preferred

    Compensation

    $22 – $27 per hour, based on experience

    Opportunity for performance-based increases

    Full-time hours with growth potential

    What Success Looks Like

    Clients feel supported and well cared for

    Caregivers are prepared and confident on cases

    Issues are resolved before they escalate

    Strong collaboration with the office team

    Why Join Us

    Supportive, team-oriented environment

    Opportunity to make a meaningful impact

    Clear expectations and room for growth

    Apply today to join a team committed to excellence in home care.

    This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.