Benefits:

401(k)

Paid time off

Training & development

Position Summary

The Client Care Coordinator is responsible for managing client services from intake through ongoing supervision to ensure safe, high-quality home care delivery. This role serves as the primary liaison between clients, families, caregivers, and referral partners while ensuring care plans are followed, staffing is maintained, and client satisfaction remains high.

Key Responsibilities

Client Intake & Start of Care

Conduct intake calls with prospective clients and families

Review service needs, payer source (Medicaid, waiver, private pay, LTCI), and eligibility

Coordinate start-of-care scheduling and caregiver assignment

Ensure all intake documentation is completed and uploaded to EMR

Care Plan & Service Coordination

Develop and maintain client service plans based on assessed needs

Match caregivers to clients based on skills, personality, and availability

Communicate client expectations and care instructions to caregivers

Coordinate schedule changes, hospital discharges, and service adjustments

Ongoing Client Oversight

Perform routine client check-ins via phone or home visits

Address client or family concerns promptly and professionally

Monitor for changes in condition, safety risks, or unmet needs

Document all client communications and updates

Caregiver Coordination

Serve as point of contact for caregivers assigned to clients

Communicate schedule updates, call-outs, and coverage needs

Ensure caregivers understand client care plans and expectations

Report performance concerns to HR or leadership

Compliance & Documentation

Maintain accurate client files and service records

Ensure documentation meets Medicaid/waiver and agency standards

Track authorizations, hours, and service renewals

Support incident reporting and quality assurance activities

Relationship Building

Build strong relationships with clients, families, hospitals, case managers, and access agencies

Support client satisfaction and retention efforts

Identify opportunities to increase services when appropriate

Qualifications

Experience in home care, healthcare coordination, social services, or case management preferred

Strong organizational and multitasking skills

Excellent communication and conflict-resolution abilities

Ability to manage schedules, staffing issues, and client concerns simultaneously

Familiarity with Medicaid waiver programs and community resources preferred

Proficiency with EMR systems, scheduling software, and Microsoft Office

Key Competencies

Client-centered mindset

Strong problem-solving ability

Attention to detail and documentation accuracy

Ability to work in a fast-paced environment

Professional judgment and discretion

Work Environment

Combination of office work, phone coordination, and home visits