Benefits:

Paid time off

401(k)

401(k) matching

Free uniforms

Paul Davis Restoration of Central Connecticut

NOTE: To start with your application process, kindly fill-out the Culture Index survey link provided, which will only take 10-15 minutes to complete: https://go.cultureindex.com/p/IsCUW9waqLGG

Do you want to make an impact in your community while working in a dynamic and growing industry? At Paul Davis Restoration, we help homeowners and businesses recover after property damage caused by water, fire, mold, and storms. Our team is committed to delivering world-class service when people need it most.

We are looking for a Customer Service & Client Care Coordinator to join our team. This role is often the first point of contact for customers experiencing property damage, and focuses heavily on answering incoming calls, helping homeowners understand the restoration process, and ensuring they feel supported throughout their project.

This position plays an important role in helping guide customers through what is often a stressful situation while keeping projects organized and moving forward.

Position Overview

The Customer Service & Client Care Coordinator serves as a liaison between customers, field teams, and office staff. This person helps ensure that customers receive clear communication, jobs are properly documented, and appointments are scheduled efficiently.

Success in this role requires someone who is organized, compassionate, and an excellent communicator on the phone.

Key Responsibilities

Customer Communication

Answer incoming calls from homeowners experiencing property damage

Complete intake for new losses and gather necessary information

Help customers understand the restoration and insurance process

Maintain communication with customers throughout the project

Follow up with customers to ensure questions are answered and needs are met

Scheduling & Coordination

Schedule inspections and service appointments

Coordinate communication between customers and field staff

Assist with dispatching crews and scheduling work

Support the team with daily job updates and information

Job Documentation

Create and maintain job files and documentation

Enter job notes and maintain accurate records

Monitor schedules and ensure documentation is complete

Basic Requirements

High School Diploma or equivalent

Customer Service Experience

Strong phone and communication skills

Highly organized with the ability to prioritize tasks

Proficiency with Microsoft Office

Ability to work independently and as part of a team

Hours

Full time

Monday through Friday 8am – 5pm

Based at Paul Davis office

Occasional after-hours availability may be required during emergency situations.

Why Join Paul Davis?

Meaningful work helping people recover from unexpected property damage

Supportive team environment

Opportunities for professional growth

Competitive compensation based on experience

If you enjoy helping people, communicating clearly, and being part of a team that makes a difference, we would love to hear from you.

Paul Davis Restoration is an Equal Opportunity Employer and proudly supports Veterans.