Benefits:
Health insurance
Paid time off
Training & development
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Are you a people person who enjoys building relationships, helping customers find solutions, and creating exceptional client experiences? Do you thrive in a fast-paced environment where you can combine customer service, sales support, and organizational skills to make a real impact?
We are a growing, family-owned lawn and shrub care company seeking a Client Care Coordinator to join our team. This role is ideal for someone who enjoys connecting with customers, identifying their needs, supporting sales growth, and ensuring an outstanding customer experience from the first interaction through ongoing service.
If you're motivated, organized, customer-focused, and enjoy helping a business grow, we'd love to meet you.
What You'll Do Client Care & Sales Support (Primary Focus)
Serve as the friendly first point of contact for customers via phone, email, and text
Build relationships with prospective and existing customers
Educate customers on our lawn, shrub, and outdoor services
Assist customers with service recommendations and customized solutions
Generate and follow up on sales opportunities and customer inquiries
Support customer retention and renewal efforts
Maintain accurate customer records and document all communications
Coordinate scheduling and assist with day-to-day office operations
Process customer payments and support Accounts Receivable functions
Send invoices, statements, and payment reminders
Respond to billing and account inquiries professionally and promptly
Collaborate with team members to ensure a seamless customer experience
Participate in ongoing training and professional development
We're Looking for Someone Who:
Has an upbeat, positive attitude and enjoys helping people
Is confident speaking with customers and identifying their needs
Possesses strong customer service and relationship-building skills
Is organized, detail-oriented, and dependable
Can effectively manage multiple priorities in a fast-paced environment
Has excellent written and verbal communication skills
Is professional and confident on the telephone
Is comfortable using Microsoft Word, Excel, email, and texting platforms
Is tech-savvy and comfortable learning new software systems
Has 2+ years of customer service, sales support, administrative, or account management experience
Has experience following up on leads, customer inquiries, or service recommendations
Is self-motivated with strong follow-through skills
Works well independently and as part of a team
What We Offer
Competitive hourly pay: $24.00 – $28.00 per hour
401(k) with company match
Health insurance
Dental insurance
Paid time off
Paid training
Professional development opportunities
Employee discounts
Referral program
Supportive, family-oriented work environment
Opportunities for growth and advancement
Schedule
Monday–Friday
Seasonal Saturdays as needed
Occasional overtime during peak season
Work Location
In Person – Wall, NJ 07727
If you're looking for an opportunity where you can combine your customer service expertise, sales abilities, organizational skills, and passion for helping people, we'd love to hear from you.
Apply today and help us grow while creating exceptional experiences for our customers.
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off