Benefits:

Path to full time

Company parties

Free food & snacks

About Us

SoLuna Mental Wellness is a growing multi-location mental health practice serving clients across the greater Houston area. Our front office is the first point of contact for people seeking care, and we hold a high bar for warmth, professionalism, and discretion in every interaction

The Role

We are hiring a part-time, in-office Client Care Coordinator to manage inbound and outbound client communication and keep our schedule running smoothly. You will be the welcoming, steady voice clients reach when they call — and the person who makes sure appointments, insurance, and scheduling all work behind the scenes. This is an on-site position; candidates must live in the Houston area and be able to commute to our office.

What You’ll Do

• Answer and manage a high volume of inbound client phone calls with professionalism, warmth, and patience

• Schedule, reschedule, and confirm appointments using ZocDoc and our practice scheduling system

• Run insurance verifications and clearly communicate coverage, benefits, and cost-share to clients

• Apply late-cancellation and no-show charges in accordance with practice policy, handling these conversations with tact and care

• Make outbound calls for confirmations, follow-ups, and rescheduling

• Maintain accurate client records and protect confidential health information in full compliance with HIPAA

• Coordinate with clinical and administrative staff to resolve scheduling and coverage issues

What We’re Looking For

• Prior call center experience and comfort managing a steady volume of calls

• Trauma-informed communication skills — you stay calm, grounded, and compassionate with clients who may be distressed or in crisis

• Strong attention to detail and comfort working across multiple software systems

• Experience with insurance verification and basic medical/mental health billing terminology

• Excellent verbal and written communication

• Reliable, punctual, and able to work independently in a fast-paced front-office environment

• High school diploma or equivalent

Nice to Have

• Experience with ZocDoc and/or behavioral health EHR systems (e.g., Valant)

• Background in a medical, dental, or behavioral health office

• Bilingual (English/Spanish)

Who you’ll be great here: You genuinely care about people, you can hold a calm and kind tone even on a hard call, and you take pride in being organized and dependable. You understand that for someone seeking mental health care, the front desk experience is part of the care.