Do you have a passion for helping people and a calming, engaging phone presence?

Are you a self-starter who thrives on solving problems and getting things done efficiently?

Do you pride yourself on your organization, attention to detail and adaptability to a variety of tasks?

If so, this role may be for you!

Who We Are:

The Banyan Tree is an integrative mental health and holistic wellness practice located in the heart of Athens, GA with a team of 20+ experienced counselors, coaches, social workers and psychologists. We provide professional, integrative and comprehensive services through like-minded therapists addressing the individual needs of each person and family we serve. Our work is grounded in well-researched treatment approaches that promote effective change and personal development. We strive to help our clients develop the skills, strategies and behaviors necessary for success in today's ever-changing society.

The Role:

The Banyan Tree is looking to add a full-time Client Care Coordinator to our administrative team! As our Client Care Coordinator, you'll be the first point of contact for clients seeking our services. Many of our clients are struggling with personal or relationship issues, so your role is critical in creating a warm, compassionate experience from the very first hello. You'll handle scheduling, follow-ups, and inquiries—mainly by phone and email—while using tools like Google Suite and EHR software to ensure everything runs smoothly. Your ability to create a VIP experience will set the tone for their entire journey with us.

Key Responsibilities:

• Warmly interact with clients on the phone and via email, helping them feel at ease and cared for from the start
• Schedule and reschedule appointments, ensuring everything is handled promptly and with attention to detail
• Analyze openings to ensure clinicians have full caseloads and are scheduled efficiently
• Data entry and setting up new patient charts through various systems
• Organize, prioritize, and multi-task in a fast-paced environment while maintaining impeccable attention to detail
• Uphold confidentiality standards, including HIPAA, and safeguard client information

Ideal Candidate Will:

• Thrive on connecting with people and offering compassionate support
• Be organized, detail-oriented, and able to handle multiple projects at once without losing track
• Be quick and resourceful to learn new technology, including EHR systems.
• Love solving problems and finding solutions independently, anticipating needs before they arise
• Be adaptable and flexible, able to switch gears and jump in wherever needed to keep the flow going
• Work well in a small, high-accountability team, supporting colleagues and clients alike
• Be reliable, punctual, and responsive, taking initiative and following through on tasks without needing reminders
• Have an understanding of client relationship management or sales processes

Position Requirements:

• 1+ year experience in reception or customer service center role answering phones on a consistent basis
• Proficiency with computer software including Google Sheets and calendaring or scheduling software
• Strong verbal and written communication skills. Must demonstrate proficiency in telephone skills.

Bonus Skills:

• Prior intake or healthcare experience

We are a small locally owned and operated business with a friendly, inclusive and professional atmosphere. You will be working with a team of therapists who provide mental health counseling services in Athens, GA and online throughout the state.

This is a full-time position (30-40 hours per week) with the flexibility to work from home as well as in the office with additional flexibility around specific hours.

The position is ideally primarily in person at our Athens location. However, the position can be flexible and divided between work-from-home and in-office tasks depending on the needs of the organization and the preferences of the employee.