Full-Time | $18-22/hr | Monday–Friday | Growth-Focused Role Heavenly Paws is growing quickly, and we’re looking for a driven, creative, career-minded individual who wants to grow with us. This role is ideal for someone who thrives in a compassionate environment, is proactive, and takes pride in creating meaningful experiences for families during some of their hardest moments. About the Role As the Client Care & Creative Coordinator, you will split your time between supportive client communication and creative marketing work. You’ll be working directly with our leadership team to help double the size of the company, strengthen our brand, and elevate the experience families and veterinary partners have with Heavenly Paws. This is not a “just-answer-the-phone” job — this is a long-term career opportunity for someone who wants to contribute ideas, build systems, and help shape the company’s future. Responsibilities: Primary Responsibilities Client Support & Communication • Answer incoming calls from pet parents and veterinary partners with compassion, clarity, and professionalism • Provide guidance to families experiencing emotional moments — emotional intelligence is essential • Assist with scheduling, service coordination, and general client questions • Support the retail side of the business as it grows Creative & Marketing Support • Use Canva to create clean, on-brand flyers, pamphlets, brochures, packaging inserts, and digital assets • Assist with basic video editing for social media, educational content, or marketing campaigns • Help brainstorm and execute new creative ideas to help grow the Heavenly Paws brand • Support expansion projects, product launches, and retail merchandising • Collaborate directly with ownership on growth strategies and special projects Qualifications: Who We’re Looking For • A go-getter who wants a career, not just a job • Someone who is excited about business growth and wants to play an active role in scaling the company • Creative, eager to learn, takes initiative, and enjoys solving problems • Strong emotional intelligence — able to stay calm, compassionate, and grounded during difficult client conversations • Comfortable with technology and learning new systems • Has an eye for design; Canva experience is a strong plus • Video editing experience is a bonus Compensation: $18 - $22 hourly

• Primary ResponsibilitiesClient Support & Communication • Answer incoming calls from pet parents and veterinary partners with compassion, clarity, and professionalism • Provide guidance to families experiencing emotional moments — emotional intelligence is essential • Assist with scheduling, service coordination, and general client questions • Support the retail side of the business as it growsCreative & Marketing Support • Use Canva to create clean, on-brand flyers, pamphlets, brochures, packaging inserts, and digital assets • Assist with basic video editing for social media, educational content, or marketing campaigns • Help brainstorm and execute new creative ideas to help grow the Heavenly Paws brand • Support expansion projects, product launches, and retail merchandising • Collaborate directly with ownership on growth strategies and special projects