Benefits:

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Customer Service. Inside Sales. Growth. Team.

Ace Handyman Services Fox Valley is growing, and we are looking for the right person to join our team.

We are not looking to simply fill a seat. We are looking for someone who wants to become an important part of our business, our customers’ experience, and our future growth.

This is not a traditional receptionist or administrative role.

This is a customer-facing, phone-based, inside sales and client care position for someone who enjoys helping people, building trust, solving problems, following up, and converting opportunities into booked work.

The right person will be energized by responsibility, accountability, customer conversations, and being part of a small business where their work truly matters.

This is an in-office position located in Elgin, Illinois. Candidates living within approximately 5–10 miles of our office are strongly preferred.

About Us

Ace Handyman Services is a nationally recognized leader in home repair and improvement services.

Our Fox Valley office has proudly served homeowners throughout the area for nearly six years and has built a reputation for professionalism, communication, craftsmanship, and exceptional customer care.

We are locally owned, backed by a nationally trusted brand, and committed to helping customers love their homes.

We operate as a team. We care about our customers, our Craftsmen, our office, and the business we are building together.

About the Role

The Client Care & Inside Sales Coordinator plays a key role in customer communication, lead conversion, scheduling support, customer follow-up, and business growth.

This role combines:

Client Care

Inside Sales

Lead Conversion

Customer Reactivation

Scheduling Coordination

CRM Management

Business Development Support

Success in this role is measured by customer experience, responsiveness, lead conversion, customer reactivation, schedule utilization, and contribution to incremental business growth.

We are not hiring this position simply to maintain our current level of business. We are looking for someone who wants to help us grow.

What You’ll Be Responsible For

Client Care & Inside Sales

Answer inbound customer calls professionally and confidently

Build trust and rapport with homeowners

Educate customers on our services and scheduling process

Communicate value, professionalism, and customer experience

Convert customer inquiries into booked work

Conduct outbound follow-up on unsold opportunities

Follow up on pending customer decisions

Maintain momentum throughout the customer journey

Customer Growth Activities

Reactivate former customers

Support referral generation efforts

Participate in customer outreach campaigns

Help identify new customer opportunities

Contribute to incremental business growth initiatives

Scheduling & Operations Support

Coordinate schedules for multiple Craftsmen

Match the right Craftsman to the right customer and project

Maintain accurate customer and job information

Utilize Service Titan and CRM systems daily

Manage customer communication and follow-up activity

Support efficient daily office operations

What We’re Looking For

The ideal candidate:

Loves talking with customers

Is energized by helping people and closing business

Enjoys follow-up and relationship building

Communicates value rather than simply discussing price

Thrives in a fast-paced environment

Is highly organized and detail-oriented

Learns technology quickly

Works independently while remaining coachable

Takes ownership of outcomes

Wants to be part of a team, not just collect a paycheck

This role is ideal for someone who takes pride in accomplishment, enjoys responsibility, and wants to make a meaningful impact on a growing business.

Before You Apply

This position may be a great fit if you:

Enjoy talking with customers throughout the day

Take pride in solving problems

Like being trusted with responsibility

Want to contribute to the growth of a small business

Enjoy learning new systems and processes

Find satisfaction in helping a team succeed

Are looking for a long-term opportunity

This position may not be a fit if you:

Prefer limited customer interaction

Dislike phone conversations

Are uncomfortable with follow-up or sales discussions

Prefer highly repetitive work

Are uncomfortable with accountability

Are looking for a short-term role

Want remote work

We want someone who is all in. If that sounds like you, we would love to talk.

Qualifications

Required

Strong phone communication skills

Previous sales, inside sales, customer service, dispatch, or call-center experience

Excellent written and verbal communication skills

Strong organizational and multitasking abilities

Comfortable using CRM systems and technology platforms

Reliable transportation

Ability to work from our Elgin office

Positive attitude and strong work ethic

Preferred

Service Titan experience

Pipedrive CRM experience

Home services industry experience

Hospitality or relationship-based sales experience

Scheduling or dispatch experience

Marketing or pipeline management experience

Bilingual English/Spanish

Compensation & Benefits

Competitive hourly pay: $22–$26/hour

Performance-based incentive opportunities tied to growth and business performance

Paid vacation

Flexible scheduling options

401(k) plan

Ongoing training and development

Regular performance and compensation reviews

This is not a commission-based position.

However, we believe employees who contribute meaningfully to the success and growth of the business should have the opportunity to share in that success.

Career Growth

This role offers significant long-term growth potential for the right individual.

Future opportunities may include:

Office Management

Operations Coordination

Customer Experience Leadership

Business Development

General Management

We are looking for someone who wants more than a job.

We are looking for someone who wants to join our team, grow with us, support our customers, and become an important part of the future of Ace Handyman Services Fox Valley.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.