This is not so much a “Job Ad” as it is an “Invitation for a Career Challenge.” Are you up for a challenge? If not, there is no need to read further; this job is not for you. Still reading? Great. The next level of your career awaits you. Are you passionate about helping people? Are you a top-level performer who wants to work with other high achievers? If you’re not afraid of working hard and being recognized for your achievements, Rossen Law Firm is the place for you. We are a Criminal Defense Law Firm located in Fort Lauderdale, Florida. We help good people when bad things happen so they can achieve their best future. We're looking for someone who is enthusiastic and detail-oriented, with a passion for streamlining the client intake process, conducting initial case qualification, and ensuring a smooth and hassle-free experience for every client. We're a supportive and high-achieving team, and we're excited to offer a unique opportunity for growth within our organization. We can't wait to hear from you! You will be part of a thriving dream team of dedicated, sharp, funny, and talented individuals. You will be deeply involved in our commitment to giving clients the respect, understanding, and compassion they deserve. Responsibilities: We're looking for a Client Care Coordinator (Intake) who can represent our values and principles with style and grace. You'll be working alongside our Chief Revenue Officer, so you can expect to be in good hands. Your main responsibility will be to connect with potential clients, understand their unique situations, and guide them through the intake process with charm, precision, and efficiency. We want to make sure that everyone who interacts with us feels heard and valued, and that's where you come in. If you're ready to make a difference in South Florida's legal community and be a part of a team of experts, welcome. • Client Interaction: Serve as potential clients' primary point of contact, offering a welcoming and professional introduction to our firm. • Inquiry Assessment: Assess the urgency and relevance of each inquiry, ensuring prompt and appropriate responses. • Lead Fielding: Efficiently manage initial leads through various channels, including phone, email, social media, chat, and calls, ensuring prompt and courteous responses. • Initial Case Qualification: Conduct preliminary evaluations of potential cases, guiding decision-making processes. • Enhancing Client Experience: Contribute to a positive client experience from the first point of contact, embodying the firm's commitment to service and excellence. • Information Gathering and Documentation: Collect comprehensive case details from potential clients, meticulously documenting all relevant information for legal strategy planning. • Scheduling Case Evaluations: Coordinate case evaluations between potential clients and Client Care Specialists, ensuring a seamless transition. • Database Maintenance: Oversee and update the CRM database, ensuring accurate and organized records of all interactions and consultations. • Prospective Client Follow-up: We diligently follow up with prospective clients to address any additional queries and encourage engagement with our services. • Attorney Referral Coordination: Assist in managing the attorney referral process, ensuring a smooth and professional experience for both referring and receiving parties. • Marketing Collaboration: Work closely with the marketing team to track lead sources, contributing insights for marketing strategy adjustments. • Reporting: Regularly compile and present reports on intake metrics, trends, and outcomes, providing valuable insights for strategic planning and process improvements. • Legal Compliance: Ensure all intake activities comply with legal standards and the firm's ethical guidelines. Qualifications: • Proven experience in a customer service or intake role. • Bilingual proficiency in English (C1) and Spanish is highly desirable. • Exceptional communication and interpersonal skills, with a talent for building rapport and trust. • Demonstrated ability to handle sensitive information with integrity and confidentiality. • Excellent organizational skills, able to manage multiple tasks and prioritize effectively. • Adept at problem-solving and decision-making. • Enjoy working collaboratively in a team-oriented environment. • Readiness to provide immediate support and accessibility to clients facing urgent, catastrophic issues. Compensation: $18,000 - $22,000 yearly

• We're looking for a Client Care Coordinator (Intake) who can represent our values and principles with style and grace. You'll be working alongside our Chief Revenue Officer, so you can expect to be in good hands. Your main responsibility will be to connect with potential clients, understand their unique situations, and guide them through the intake process with charm, precision, and efficiency. We want to make sure that everyone who interacts with us feels heard and valued, and that's where you come in. If you're ready to make a difference in South Florida's legal community and be a part of a team of experts, welcome. • Client Interaction: Serve as potential clients' primary point of contact, offering a welcoming and professional introduction to our firm. • Inquiry Assessment: Assess the urgency and relevance of each inquiry, ensuring prompt and appropriate responses. • Lead Fielding: Efficiently manage initial leads through various channels, including phone, email, social media, chat, and calls, ensuring prompt and courteous responses. • Initial Case Qualification: Conduct preliminary evaluations of potential cases, guiding decision-making processes. • Enhancing Client Experience: Contribute to a positive client experience from the first point of contact, embodying the firm's commitment to service and excellence. • Information Gathering and Documentation: Collect comprehensive case details from potential clients, meticulously documenting all relevant information for legal strategy planning. • Scheduling Case Evaluations: Coordinate case evaluations between potential clients and Client Care Specialists, ensuring a seamless transition. • Database Maintenance: Oversee and update the CRM database, ensuring accurate and organized records of all interactions and consultations. • Prospective Client Follow-up: We diligently follow up with prospective clients to address any additional queries and encourage engagement with our services. • Attorney Referral Coordination: Assist in managing the attorney referral process, ensuring a smooth and professional experience for both referring and receiving parties. • Marketing Collaboration: Work closely with the marketing team to track lead sources, contributing insights for marketing strategy adjustments. • Reporting: Regularly compile and present reports on intake metrics, trends, and outcomes, providing valuable insights for strategic planning and process improvements. • Legal Compliance: Ensure all intake activities comply with legal standards and the firm's ethical guidelines.