The Client Care Manager serves as a key leader within our organization, ensuring exceptional client experiences through non-medical care coordination, caregiver supervision, quality assurance, and ongoing client support.
This position works closely with clients, families, caregivers, hospitals, skilled nursing facilities, assisted living communities, and referral partners to promote continuity of care and outstanding service outcomes.
Peggy's Home Care is a non-medical home care organization. This role is administrative, supervisory, educational, and care-coordination focused and does not provide skilled nursing services.
What You'll Do
Conduct non-clinical client assessments and establish service plans
Perform supervisory and quality assurance visits
Coordinate services for clients and caregivers
Coach, mentor, and train caregivers
Support client transitions from hospitals, rehabilitation centers, and assisted living communities
Collaborate with discharge planners, case managers, social workers, and facility staff
Investigate concerns and resolve service issues
Review documentation and identify opportunities for improvement
Support infection prevention, safety, and compliance initiatives
Assist with leadership and oversight of Care Coordination and Staffing teams
Build and maintain strong referral source relationships
Qualifications
RN, LVN, Social Worker, or healthcare professional with comparable leadership and care coordination experience
3–5 years of experience in home care, healthcare operations, hospice, home health, case management, caregiver supervision, or senior services preferred
Strong communication and relationship-building skills
Excellent organizational and problem-solving abilities
Proficiency with Microsoft Office and technology platforms
Ability to work independently while managing multiple priorities
Valid driver's license and reliable transportation
Competitive salary
Leadership growth opportunities
Mission-driven culture
Supportive management team
Meaningful work improving the lives of seniors and families
Flexible blend of office and field-based responsibilities
About Peggy's Home Care
Peggy's Home Care is dedicated to helping seniors remain safe, comfortable, and independent in the place they call home. We pride ourselves on delivering exceptional non-medical home care through compassionate caregivers, responsive service, and a commitment to excellence.
Apply today and join a team that truly makes a difference.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.