Benefits:

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

On-site | Monday - Friday 8:30a-5:00p

On-Call Rotation: Required (additional compensation is provided) Starting at $23.00/hour

BrightStar Care of Ann Arbor is seeking a detail-oriented, adaptable Customer Care Manager / Scheduling Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support.

Why Join Us?

Starting pay of $23.00/hour

Weekly pay with direct deposit

Health, dental, and vision insurance

401(k) with match

PTO

Short-term/long-term disability

Group life insurance

Key Responsibilities

Serve as a main point of contact for client and customer care

Assist with service for 4 territories, ability to be flexible with scheduling and travel between locations

Coordinate staff schedules and care coverage

Build strong relationships with clients, staff, and vendors

Assist with new client intake and service inquiries

Support recruitment, onboarding, and training of field staff

Help monitor employee education and compliance

Assist with office procedures, performance goals, and care quality support

Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary)

Qualifications

High school diploma required

3–5 years of professional experience in a fast-paced environment

Strong organizational and customer service skills

Ability to work independently and manage multiple priorities

Proficient with Microsoft Office and workplace technology

Positive attitude and strong problem-solving skills

Clear Background check including motor vehicle check and full coverage auto insurance

This position is on-site and not remote.

Apply today to join a team that values support, professionalism, and quality care.