Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Who We Are

At Home Helpers Home Care, we provide high-quality, dependable care that allows older adults to remain safe, independent, and engaged wherever they call home.

We are building a team of professionals who take ownership, communicate clearly, and show up for our clients and each other every day.

About the Role

We are hiring a Client Care Manager to own the client experience from start of care through ongoing service.

This role is responsible for ensuring our clients receive consistent, high-quality care and for owning and resolving escalations end-to-end when issues arise.

You will be the primary point of accountability for client satisfaction, working closely with caregivers and the office team to ensure everything runs smoothly.

This is a hands-on role for someone who:

takes ownership of outcomes

communicates proactively

follows through until problems are fully resolved

Key Responsibilities

Contact prospects to schedule sales visits

Conduct prospective client visits, convert prospects to clients, and develop care plans

Own the client experience from onboarding through ongoing care

Own all client escalations from identification through resolution

Take accountability for client satisfaction, retention, and service quality

Proactively identify and address at-risk clients before issues escalate

Serve as the primary point of contact for clients and families

Partner closely with the scheduler to ensure strong caregiver-client matches and full coverage

Support and coach caregivers in the field to ensure quality care delivery

Lead communication with clients and families during changes, challenges, or transitions

Document all client interactions and updates in WellSky

What Success Looks Like

Clients feel supported, heard, and confident in their care

Client issues are owned, resolved, and followed through without being passed off

At-risk situations are identified early and addressed proactively

Caregivers are aligned and set up for success in each case

New clients experience a smooth and confident start

Qualifications

2+ years of experience in home care, healthcare, or a service-based role

Strong communication and relationship-building skills

Ability to manage multiple clients and priorities at once

Demonstrated ownership and follow-through in previous roles

Comfortable working in both office and field settings

Calm, professional approach in high-pressure situations

Experience with care coordination, case management, or client services is a plus

Familiarity with WellSky or similar systems is a plus

What Sets You Apart

You take full ownership of outcomes—you don’t pass off problems

You follow through until issues are fully resolved

You communicate clearly and proactively with clients and team members

You stay calm and solutions-oriented under pressure

You take pride in delivering a high-quality experience every time

Why Join Us

Competitive hourly pay

Opportunity to grow with a rapidly expanding company

Meaningful work that directly impacts people’s lives

A team that values ownership, communication, and doing things the right way

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.