Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls as well as outbound calls to potential customers. Assists with the supervision and dispatching of all scheduled service and maintenance calls. In addition, help to grow our online presence and connect with our local community. This role will support our brand through engaging content, consistent posting, and strategic outreach across platforms like Facebook, Instagram, and Google Business. The ideal candidate understands small business branding, customer engagement, and the value of storytelling in home services.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Making outbound calls to potential customers in need of service

Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Manage daily posting and engagement across Facebook, Instagram, and Google Business

Respond to comments, messages, and reviews in a timely, professional manner

Capture and edit photos/videos of fieldwork, team culture, and customer testimonials

Collaborate with leadership to support marketing campaigns and service promotions

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Grasp of different social media platforms

Prior customer service experience preferred

Join our team and help us deliver exceptional service to our valued customers!"

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.