Benefits:

Bonuses

Disability insurance

401(k)

Paid time off

Profit sharing

Competitive salary

Health insurance

Training & development

Vision insurance

Join Our Team of HVAC Service Office Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best customer service, dispatch pros and technicians in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Professionals with Service Titan experience are highly encouraged to apply.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls and assist with the administrative tasks as necessary.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not

Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time

Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window

Understands and embraces continuous training, education and coaching.

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Positive "can do" team work attitude

Above-average verbal and telephone communication skills are essential

Must have good computer software skills

Prior customer service experience preferred.

Service Titan experience is an added bonus!

This is NOT a remote position.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.