Benefits:
401(k)
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
About the Role:
Join One Hour Heating & Air Conditioning as a Client Care Representative, where you'll be the friendly voice that connects our valued customers with top-notch heating, ac and plumbing services. We're looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.
Responsibilities:
Answer inbound calls and respond to customer inquiries with professionalism and empathy.
Schedule appointments for HVAC services and follow up with clients as needed.
Maintain accurate records of customer interactions and service requests in our CRM system.
Provide information about products and services to help customers make informed decisions.
Assist in resolving customer complaints and ensure satisfaction with our services.
Collaborate with technicians and other team members to ensure timely service delivery.
Promote special offers and new services to enhance customer engagement.
Continuously improve knowledge of HVAC systems and company offerings.
Requirements:
High school diploma or equivalent; relevant experience in customer service preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-focused mindset.
Proficiency in using CRM software and basic computer applications.
Ability to multitask and manage time effectively in a busy environment.
Positive attitude and a team-oriented approach.
Previous experience in the HVAC industry is a plus.
Willingness to learn and adapt to new challenges.
About Us:
One Hour Heating & Air Conditioning has been proudly serving the Toledo, OH community for over 30 years, providing reliable and efficient HVAC and plumbing services. Our commitment to customer satisfaction and our supportive work environment make us a top choice for both customers and employees alike. Join us and be part of a team that values integrity, quality, and exceptional service!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.