Benefits:

Bonus based on performance

Opportunity for advancement

Training & development

Mister Sparky Electric – Little Rock Area Part-Time | Monday–Friday | 2:00 PM – 6:00 PM

Mister Sparky is seeking a high-performing Service Operations Coordinator to support daily field operations, scheduling efficiency, and customer communication.

This is not a basic call center position. This role supports dispatch, manages inbound and outbound scheduling, protects technician productivity, and directly impacts revenue and customer experience.

If you are highly organized, calm under pressure, and comfortable navigating multiple software systems at once, you may be the right fit.

Position Overview

The Service Operations Coordinator supports the Operations team by:

Serving as secondary phone coverage during peak hours

Acting as primary or backup dispatcher depending on daily operational needs

Performing outbound scheduling to maintain full technician calendars

Managing Agreement Membership renewals and maintenance scheduling

Communicating schedule updates and arrival windows to customers

Supporting revenue optimization through proactive scheduling efforts

This role requires strong computer proficiency, multitasking ability, and operational awareness.

Schedule

Core schedule is Monday through Friday, 2:00 PM to 6:00 PM.

Additional hours may become available at times based on operational needs, seasonal demand, or performance. These opportunities are optional and will be discussed in advance.

This position offers the potential for expanded hours and responsibility for the right candidate.

Core Responsibilities

Answer inbound calls professionally and efficiently

Assist with dispatch and real-time schedule adjustments

Fill shortfalls in the schedule through outbound contact

Maintain membership renewals and recurring maintenance bookings

Communicate clearly with customers and field technicians

Work within CRM and scheduling software systems accurately

Maintain professionalism and composure in high-volume situations

This role supports technician productivity, close rates, and customer retention.

What We’re Looking For

Strong computer skills and comfort learning new software quickly

Above-average communication skills

Ability to think critically and make sound decisions in real time

Detail-oriented and organized

Professional demeanor and punctuality

Prior dispatch, scheduling, or service-industry experience preferred

Minimum Requirements

High school diploma or equivalent

Prior customer service experience preferred

Ability to pass background check and drug screening

Important

This position is software-heavy and operationally focused. Applicants must be comfortable working extensively on a computer and navigating multiple systems simultaneously.

About Mister Sparky

At Mister Sparky, professionalism, punctuality, and expertise define our service. We are committed to delivering exceptional customer experiences and supporting our team with strong systems and leadership.

If you are seeking a structured, fast-paced environment where your work directly impacts daily performance, we welcome your application.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.