Benefits:

401(k) matching

Flexible schedule

Paid time off

Location: Grand Lake area, Oakland, CA Hours: Part-time, 20-30 hrs/week

Taylor & Thornburg Physical Therapy is a busy outpatient practice dedicated to helping patients achieve their best health. We are seeking a Client Care Specialist to join our administrative team. This position is ideal for someone who enjoys supporting patients, staying organized, and contributing to a collaborative healthcare environment.

Position Summary

The Client Care Specialist is the first point of contact for patients and plays a key role in supporting both the administrative and clinical teams. Responsibilities include patient scheduling, insurance verification, and general office coordination.

Essential Duties & Responsibilities

Schedule, confirm, and manage patient appointments using our electronic system.

Communicate effectively with patients by phone, email, and in person, providing excellent service at every step.

Verify insurance benefits and accurately maintain patient records, including uploading documents and recording information.

Process cancellations and notify therapists promptly; assist with reminder calls and follow-up communications.

Register new patients and support billing/payment collection.

Greet and direct patients, visitors, and vendors in a professional, courteous manner.

Assist with general office tasks such as filing, copying, scanning, and light office upkeep.

Uphold company policies, values, and standards of confidentiality.

Core Competencies

Customer Service: Professional, calm, and caring when interacting with patients and families.

Organization & Detail: Accurately manage records, schedules, and multiple priorities.

Communication: Strong verbal and written skills; clear, professional phone presence.

Teamwork: Flexible, dependable, and able to collaborate with staff at all levels.

Adaptability: Comfortable with change, new technology, and balancing competing priorities.

Qualifications

High school diploma or GED (required); medical office or healthcare experience preferred (but not required).

Proficiency with Google Docs, email, scheduling systems, and standard computer applications.

Strong organizational skills with proven attention to detail.

Friendly, outgoing, and professional demeanor with diverse patient populations.

Ability to work independently, problem-solve, and follow through on tasks.

Physical Demands

This position may require periods of sitting, standing, and light physical activity such as filing or handling office supplies. Ability to lift up to 25 lbs occasionally is preferred.

What We Offer

Flexible, part-time schedule

Potential for full-time work with healthcare benefits.

Supportive, team-oriented clinic environment.

Meaningful role in improving patient access to high-quality physical therapy care.

👉 To learn more about our practice, visit www.taylorthornburgpt.com.