Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours: Monday – Friday, 8:00 AM – 5:00 PM

Full-Time - Equipment Provided | In-Office Training Required

Are you passionate about helping others?

Parmele Disability Advocates is seeking a full-time Client Concierge to join our growing team. Our Client Concierge team are the voice and support system for clients facing challenging times. This role combines exceptional communication skills, administrative expertise, empathy, and critical thinking to deliver an outstanding client experience both on the phone and behind the scenes.

You’ll be part of a dedicated team that plays a vital role in supporting clients and ensuring their cases are handled with care and precision.

Key Responsibilities

Serve as a liaison between clients and the Social Security Administration (SSA)

Respond to and resolve client inquiries with professionalism and empathy

Gather and document case information from clients

Monitor deadlines and prepare necessary correspondence

Perform general administrative tasks to support case progression

Qualifications

Strong ability to work independently and manage multiple priorities

Prior customer service experience required

Excellent communication and relationship-building skills

Highly organized and detail-oriented

Capable of staying calm and focused under pressure

Self-motivated team player with a positive attitude

About Parmele Disability Advocates: The legal team of Parmele Disability Advocates has over 150 years of disability experience and has assisted +61,000 individuals in receiving the benefits they are so rightly deserved. Our organization has grown from a small start-up of 2 people to a team of 150 people across Missouri, Kansas, Arkansas and Oklahoma. While our physical offices are located in the greater Midwest, we are able to help those outside those states as well.

Flexible work from home options available.