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Client Engagement Lead

fluent

Client Engagement Lead

Charlotte, NC
Paid
  • Responsibilities

    Are you the kind of person who thrives on building deep, strategic relationships and guiding clients toward meaningful, lasting success? Do you love solving complex business challenges and acting as a trusted advisor to executives? If so, this is an opportunity to do just that—while also shaping the future of our consulting excellence. As a Client Engagement Lead, you won’t just manage accounts—you’ll own the client experience. You’ll be the go-to partner for key clients, deeply understanding their business challenges, anticipating their needs, and crafting solutions that create measurable impact. More than just a liaison, you’ll be a strategic force—uncovering new opportunities, strengthening relationships, and ensuring our clients achieve their boldest ambitions. If you’re energized by working with top-tier executives, enjoy making connections that drive real growth, and want to be part of a team that truly listens, diagnoses, and delivers, this is your chance to step into a role where your influence matters. Responsibilities: Develop and Maintain Strong Client RelationshipsStrategic Account Management : Build comprehensive account plans with in-depth knowledge of the client’s needs, goals, and growth potential. • Opportunity Identification : Continuously document and prioritize opportunities for account growth. • Client Engagement : Maintain consistent, meaningful engagement through regular in-person meetings, scheduled communications, and updates. • Thought Leadership: Act as a trusted advisor by bringing innovative ideas and expansive thinking to client interactions. Drive Growth and Expand PresenceTarget Setting : Develop and execute account plans with clear growth and revenue targets. • Strategic Analysis : Conduct SWOT analyses to uncover opportunities and mitigate risks within the account. • Value Demonstration : Measure and articulate the ROI and value delivered to the client through detailed analysis and reporting. • Revenue Growth: Achieve increased revenue during the early stages of the client relationship. Develop, Guide, and Coach the Internal Consulting TeamConsultant Optimization : Mentor and coach the consulting team to enhance their effectiveness and impact on the account. • Team Collaboration: Align team efforts to deliver exceptional client outcomes and reinforce the client relationship. Deliver Strategic WorkHigh-Value Contribution : Provide targeted, high-impact strategic input for the client as needed. • Efficient Execution : Ensure contributions are impactful while maintaining a low time commitment. Qualifications: • Relationship Management • You excel at building and nurturing deep, trust-based relationships with executives and key stakeholders. You anticipate client needs before they arise, ensuring a seamless and high-value experience. Your ability to connect, empathize, and engage makes you a sought-after advisor, not just a point of contact. • Strategic Thinking • You don’t just react to client requests—you see the bigger picture. You proactively identify opportunities to drive client success and business growth, positioning solutions that deliver measurable impact. Your strategic mindset allows you to align fluent's capabilities with clients' long-term objectives, creating meaningful and lasting value. • Business Acumen • You understand how businesses operate, from financial drivers to industry trends, and can translate insights into actionable solutions. Your ability to navigate complex business environments enables you to challenge conventional thinking and provide thoughtful, outcome-driven recommendations that help clients stay ahead. • Communication Influencing Skills • You know how to simplify complex ideas, ensuring clarity and confidence in every conversation. Whether advising a C-suite executive or coaching an internal team, you adapt your communication style to influence, align, and inspire action. Your ability to articulate value and frame solutions in terms of business impact makes you a key player in every client engagement. • Team Leadership Coaching • You lead by example, fostering a culture of excellence and continuous learning. You mentor, guide, and inspire teams to deliver exceptional client outcomes while strengthening internal consulting capabilities. Your leadership ensures that both clients and colleagues grow under your guidance, elevating the entire organization. Compensation: $210,000 + variable compensation

    • Develop and Maintain Strong Client Relationships • Strategic Account Management: Build comprehensive account plans with in-depth knowledge of the client’s needs, goals, and growth potential. • Opportunity Identification: Continuously document and prioritize opportunities for account growth. • Client Engagement: Maintain consistent, meaningful engagement through regular in-person meetings, scheduled communications, and updates. • Thought Leadership: Act as a trusted advisor by bringing innovative ideas and expansive thinking to client interactions.Drive Growth and Expand Presence • Target Setting: Develop and execute account plans with clear growth and revenue targets. • Strategic Analysis: Conduct SWOT analyses to uncover opportunities and mitigate risks within the account. • Value Demonstration: Measure and articulate the ROI and value delivered to the client through detailed analysis and reporting. • Revenue Growth: Achieve increased revenue during the early stages of the client relationship.Develop, Guide, and Coach the Internal Consulting Team • Consultant Optimization: Mentor and coach the consulting team to enhance their effectiveness and impact on the account. • Team Collaboration: Align team efforts to deliver exceptional client outcomes and reinforce the client relationship.Deliver Strategic Work • High-Value Contribution: Provide targeted, high-impact strategic input for the client as needed. • Efficient Execution: Ensure contributions are impactful while maintaining a low time commitment.

  • Compensation
    $210,000 per year