Are you a persuasive communicator who thrives on earning trust and closing deals? Do you want to help immigrant families take the first brave step toward legal protection? We're a purpose-driven immigration law firm seeking a Client Engagement Specialist to convert leads into clients through phone and video consultations. This is not a passive role — we need someone who shows up with energy, owns their results, and turns conversations into signed retainers. This is a remote, full-time position for a bilingual Spanish-English professional who is hungry to perform and committed to hitting daily and monthly conversion goals. Base Pay: $1,000/month USD Commission: Excellent potential — Top performers earn $2,000–$3,000+/month Responsibilities: • Conduct 1–5 discovery calls per day with new, warm leads via MS Teams or phone • Make 25+ follow-up calls per day to prior leads (expired, pending, or not yet retained) • Re-engage potential clients, build rapport, and guide them toward retaining legal services • Clearly explain our services and payment options — no legal advice needed • Log all activity, notes, and follow-ups in our CRM (Monday.com) • Submit daily summaries with accurate call counts and results • Meet monthly goals: 10+ new clients retained and 25+ follow-ups per working day for a fixed base commission for a fixed commission and additional bonuses with 25+ retainers • Collaborate with intake, ops, and admin teams to improve conversion strategy and pipeline flow Qualifications: • Fully bilingual (Spanish-English) — written and spoken • 3+ years in sales, client intake, or follow-up-based customer service • Strong phone presence: you’re confident, clear, empathetic, and kind under pressure • Track record of meeting performance goals and consistently following through • Familiarity with CRM systems and MS Teams; tech-comfortable • Proactive about hitting your numbers and improving based on feedback • Quiet, professional home office setup and stable internet connection • Committed to integrity, responsiveness, and real teamwork • Huge plus if you’ve worked in a legal intake or immigration services role previously Compensation: $12,000 - $35,000

• Conduct 1–5 discovery calls per day with new, warm leads via MS Teams or phone • Make 25+ follow-up calls per day to prior leads (expired, pending, or not yet retained) • Re-engage potential clients, build rapport, and guide them toward retaining legal services • Clearly explain our services and payment options — no legal advice needed • Log all activity, notes, and follow-ups in our CRM (Monday.com) • Submit daily summaries with accurate call counts and results • Meet monthly goals: 10+ new clients retained and 25+ follow-ups per working day for a fixed base commission for a fixed commission and additional bonuses with 25+ retainers • Collaborate with intake, ops, and admin teams to improve conversion strategy and pipeline flow