Frog Pest Control provides reliable, eco-friendly pest management solutions for both homes and businesses. While our core team operates from the office, we're offering a fully remote position for the Client Engagement Specialist. We're looking for a detail-oriented, self-motivated individual to join our growing team and help ensure that every client has a seamless experience.
As a Client Engagement Specialist, you'll be the primary point of contact for our clients, helping them through the process of pest control treatment. From answering their questions and explaining our services to scheduling treatments and following up after service, you'll ensure that every client feels well taken care of. This position is remote, allowing you to work from home while staying connected with our team to deliver excellent service.
Client Interaction: Respond to client inquiries by phone, email, and chat, providing information on our services, explaining pricing, and helping clients understand the treatment process.
Scheduling: Coordinate and confirm appointments for pest control treatments, ensuring clients and technicians are aligned.
Client Support: Assist clients with any questions or concerns they may have before, during, or after service, ensuring they are satisfied with the results.
Follow-Ups: Reach out to clients after their service to ensure they're happy with the outcome and to gather feedback for continuous improvement.
Record Keeping: Maintain accurate records of client interactions, appointments, and feedback in our CRM system.
Team Collaboration: Work closely with technicians and management to ensure everything runs smoothly and the client's experience is seamless.
Experience: At least 1-2 years of experience in a client-facing role. Experience in the pest control industry or similar services is a plus.
Skills:
Strong communication skills (both verbal and written)
Excellent organizational abilities and attention to detail
Comfortable working with technology, including CRM systems and scheduling tools
Ability to stay calm under pressure while managing multiple tasks
Self-motivated and able to work independently in a remote environment
Education: High school diploma or equivalent; additional certifications or relevant education is a plus.
Competitive Pay: $27 - $33 per hour, based on experience
Health Benefits: Medical, dental, and vision coverage available after 60 days
Paid Time Off (PTO): 2 weeks of paid vacation per year, plus 6 paid holidays
Retirement Savings: 401(k) with company match
Professional Development: Training opportunities and room for growth within the company
Employee Discounts: Discounts on pest control services for you and your family
Remote Flexibility: This role is fully remote, allowing you to work from home
Team Building: We stay connected with virtual team events and activities
Hours: Full-time position with core hours from Monday to Friday, typically 9 AM - 5 PM. Occasional evening or weekend hours may be required based on client availability.
Location: Work from home.
If you're enthusiastic about helping clients, enjoy managing schedules, and want to be part of a growing team, we'd love to hear from you! Please submit your resume along with a brief cover letter explaining why you'd be a great fit for the Client Engagement Specialist role at Frog Pest Control.