Benefits:

Dental insurance

Paid time off

Vision insurance

Position Overview

The Client Equipment and Logistics Coordinator plays a critical role in ensuring smooth hardware procurement, provisioning, and logistics for our clients. This position bridges the gap between technical staff, vendors, and clients—overseeing equipment orders, managing inventory, coordinating shipments, and supporting the deployment of new devices. The ideal candidate will be detail-oriented, process-driven, and able to thrive in a fast-paced IT Managed Services environment.

Key Responsibilities

Procurement & Quoting

Prepare equipment quotes for clients using approved vendors and pricing tools

Coordinate with technicians for hardware specifications and compatibility

Submit purchase requests and track vendor orders through completion

Maintain vendor relationships to ensure accurate lead times and delivery estimates

Inventory & Logistics Management

Track incoming and outgoing hardware shipments

Maintain accurate inventory records for both client-specific and general stock

Process returns, RMAs, and replacements in coordination with vendors and clients

Manage logistics for client employee offboarding, including retrieval and return of devices

Maintain equipment in the office and ensuring that every device is labelled and the environment if should be is kept organized

Device Provisioning & Deployment

Use internal tools to pre-provision and stage client devices for technician configuration, delivery and/or shipment

Coordinate deployment schedules and ensure device details are accurately documented in systems

Client & Internal Communication

Serve as the main point of contact for clients regarding equipment status and scheduling

Communicate proactively with technicians, clients, and vendors on project timelines

Schedule on-site or remote service calls when hardware setup or delivery is required

Monitor ticket statuses to ensure timely completion of equipment-related tasks

Operational Support

Update and maintain documentation in Autotask and internal systems

Assist in process improvement and standardization of equipment workflows

Support the Service Desk with hardware-related inquiries or escalations

Act as a backup for our dispatcher occasionally fielding phone calls and creating tickets for support requests

Qualifications

Required:

1-2 years’ experience in logistics, procurement, or operations (preferably in IT or MSP environment)

Strong organizational and multitasking skills

Excellent written and verbal communication skills

Basic computer knowledge to assist with pre-deployment checks

Must be able to lift and move equipment (computers, battery backups, monitors, etc.) weighing up to 50 pounds

Clean driving record and active driver’s license

Preferred:

Familiarity with Microsoft 365 and general IT hardware (laptops, desktops, networking gear, peripherals)

Experience with NinjaOne, Autotask, or equivalent RMM/PSA platforms

Understanding of IT asset lifecycle management

Compensation & Benefits

QSEHRA Health Insurance Allowance

Paid time off and holidays

SIMPLE IRA plan with company match

Opportunities for professional growth and MSP industry training

Work Environment

Full-time position based in Fort Myers, FL (This is not a remote position)

Standard business hours 8am-5pm (Mon–Fri), with occasional flexibility for client needs

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.