Location : Remote with 50% Travel Expectations; Austin TX, Chicago IL or Boulder CO preferred

Reports To : Chief of Staff

Position Summary

The Client Executive will be a primary driver of Metafora’s growth trajectory. We need a seller who creates opportunity rather than waiting for it. You are responsible for lead generation, owning and running the sales cycle, closing complex deals and driving revenue. The ideal candidate pairs the aggressive drive of a seller with the strategic depth of a consultant. You will be expected to uncover the ‘why’ behind a client’s challenges through rigorous discovery, bridging the gap between their complex problems and a signed engagement.

The Role

1. Revenue Generation

1.  **Strategic Prospecting:** build a pipeline by leveraging your existing network, engaging industry contacts and meeting new industry contacts within Metafora’s ideal customer profile and target service offerings. You will keep a pulse on the recent happenings and identify new high-value tech and management consulting engagements. You’ll do this through regular engagement with contacts on calls, proactive travel, conference outreach, and targeted email campaigns
2. Deal Management: you are accountable for management of your own pipeline from prospecting through deal close and project kick-off and working to exceed your assigned quota. Collaboration with the Delivery team is a must
3.  **Sales Support** : working with other commercial leaders to project manage opportunities through the sales process from exploration through close which may include compiling and drafting material for follow-up, CRM updates, conference outreach, internal coordination, scheduling with customers and prospects, and the like
4.  **Market Intelligence:** Conduct deep-dive market research for "Net New" meeting prep, identifying specific gaps in a prospect's organization that our services can bridge

2. Customer Experience & Retention 1. High-Value Accounts: Directly manage and nurture relationships with the company's largest or most strategic accounts 2. Issue Resolution: Act as an escalation point for critical customer issues, ensuring timely and effective resolution to protect the partnership 3. P &L Mindset: Treat your portfolio as a business. You are accountable for the financial outcomes of your commercial strategies
3. Strategic Sales Enablement 1. Process Productization: Observe what works in your own sales cycle and contribute to the documentation, templates, and frameworks to turn that success into a company-wide process 2. CRM Discipline: Take full ownership of CRM data integrity for your portfolio, utilizing the system not just for tracking but as a strategic tool to budget, forecast and identify market gaps 3. Pricing Strategy: Collaborate with Finance and Delivery to define pricing strategies, discount policies, and commission plans 4. Coach and Develop : As your commercial success grows, assist in developing newer sellers to the organization

Who You Are

• Systems Thinker: Ability to deconstruct complex organizational challenges into their component parts and identify critical dependencies
• Serial Networker: You’re connected, and you like expanding your network within the industry
• Curious : You’re motivated by learning about how businesses in our industry work, what challenges our industry friends are facing, and where the industry is headed
• Entrepreneurial Initiative: Operate with a “Founders Mindset" requiring minimal oversight to initiate action. Self-directed in their outreach, travel planning and professional development consistently pushing for net new opportunities
• Consultative Clarity: Ability to clearly and expertly communicate complex concepts and convert them into actionable narratives for a range of audiences
• Competitive Team Player: Driven by individual achievement yet fundamentally committed to the firm’s collective success by openly sharing best practices

Required Qualifications

• Industry Depth : 15+ years of experience in the Transportation and Logistics industry, with a career spanning multiple organizations
• Economic Ownership : 2+ years of direct P&L ownership or accountability demonstrating the ability to manage budgets, forecasts and bottom-line impact
• Complex Sales Mastery: Proven track record of navigating and closing high-stakes, multi-stakeholder engagements with sales cycles typically ranging from 6-12 months
• Technical / Product Liaison: Direct experience interfacing with Product, Engineering and Data Science teams to translate market needs into requirements
• Executive Presence: Exceptional communication, negotiation, and presentation skills, specifically with C-suite stakeholders

Why Metafora?

Metafora is a place of "authenticity and grit." We are small enough for you to have an outsized impact on our P&L, but established enough to have a proven track record with some of the biggest names in the industry. You will have the autonomy to build this practice as you see fit, backed by a world-class team of technologists and logistics veterans.

This job description is intended to provide a general framework for the Client Executive role and is subject to change based on organizational needs.