Client Experience Assistant

POSITION PURPOSE

We are seeking a Client Experience Assistant who will play a vital role in delivering a

seamless and luxurious experience to our high-net-worth client base. This individual will

support the Client Experience Lead, manage minute-to-minute client communications,

consignments, transactions and overall, Client Experience, ensuring our high standards

are upheld in every detail.

MAIN RESPONSIBILITIES

• Support the Client Experience Lead, through calendar management, follow-up

communication, and consignment coordination.

• Deliver an elevated, client-centric experience tailored to each individual needs and

preferences.

• Maintain clear, professional, and approachable communication - both verbal and

written.

• Handle data entry and maintain accurate records using Excel, PowerPoint, and other

tools.

• Assist in creating and preparing client-facing materials with excellent penmanship and

presentation.

• Demonstrate adaptability and quick thinking in a dynamic, fast-paced luxury

environment.

• Manage multiple priorities with precision and strong attention to detail.

• Provide consistent support during weekends and flexible shifts as required.

• Uphold client confidentiality and manage sensitive information with discretion.

• Exhibit a professional presence and communication in all interactions within and

outside the store.

SKILLS & QUALIFICATIONS

• Minimum of 2 years of experience in sales and styling, preferably within luxury

retail

• Passion for fashion with a strong eye for style and current trends

• Excellent communication and interpersonal skills, with a customer-focused

approach

• Strong organizational and time management skills, with the ability to prioritize

effectively

• Proven ability to multitask and adapt in a fast-paced, high-volume environment

• Technically proficient in Microsoft Excel, PowerPoint, and data entry systems

• Self-motivated, eager to learn, and open to receiving feedback

• Dependable, punctual, and flexible with scheduling, including availability on weekends